Student Success Lead

About Noon

Radically Changing the Way People Learn!

Noon Academy is the leading edtech platform in the Middle East, with over 12 million students and teachers using our app to learn, teach, and collaborate. We have recently raised $41 million in Series B funding to expand our reach and impact in the region and beyond. We are on a mission to transform the physical classroom experience by introducing our highly engaging social, group-based learning and AI to make learning fun and improve learning efficacy. Our ultimate goal is to provide access to the best teachers to every student even if that teacher is only available virtually. We believe we can do this if we blend AI, peer-to-peer learning, and a carefully designed physical space.

Hear it directly from our CEO and co-founder: here

Student Success Lead

Role purpose

Design and operate the system that keeps students on track — at scale. This isn't a role about knowing each student individually. It's about building the frameworks, segments, and action triggers that ensure the right intervention reaches the right student at the right moment — systematically, not case by case.

You think like an analyst and act like an operator. You build the segmentation logic, define what each segment needs, test whether the actions work, and improve the system over time.

What You'll Do

Build and maintain the student segmentation system

• Define the behavioural and performance dimensions that matter for classifying students — think recency of engagement, frequency of practice, and mastery signals.
• Translate these dimensions into a working, maintainable tagging system: every student has a clear segment, and that segment updates as their behaviour changes.
  
  

Define action playbooks per segment

• For each segment, define the intended action: what happens, who owns it, through what channel, and at what cadence.
• These aren't ad-hoc responses to individual cases — they're standing playbooks that run whenever the criteria are met.
• Work with Communication & Reporting to ensure the right message reaches students and parents at trigger points. Work with Student Journey to ensure high-risk segments are surfacing upstream journey problems, not just downstream symptoms.
  
  

Measure whether it's working

• Track segment movement over time: are at-risk students converting to on-track? Is the high-potential segment growing?
• Run structured tests on interventions — vary the action, the timing, or the channel, and measure which combination moves the metric.
• Bring findings back into the playbooks. The system should get smarter each semester.
  
  

Own the on-track view

• Maintain the operational view of student health across programs — who's in which segment, how it's changed week over week, and what the team should prioritise.
• Flag when segment patterns suggest a systemic problem (e.g., a whole cohort going cold) vs. a distribution of individual issues.
  
  

You'll thrive here if you

• Think in systems and segments, not individual cases. When you see a 60% completion rate, your first instinct is to cut it by behaviour cluster — not to pick up the phone and call a student.
• Are comfortable building classification logic — defining the criteria, testing whether they work, and refining them when they don't.
• Can move between data and action without losing the thread. You're not just an analyst who writes reports — you close the loop into a concrete playbook.
• Are structured in how you communicate findings. Teams downstream (comms, school leads, supervisors) need to know what to do, not just what the data says.
  
  

What We're Looking For

• 2 years of experience in growth, lifecycle/CRM, operations, or data-driven customer success — any role where you segmented a user population and designed differentiated actions per segment.
• Comfort working with data: building or reading cohort analyses, defining tagging criteria, tracking segment migration over time.
• Experience running A/B tests or structured experiments on interventions — not just reporting on outcomes.
  
  

About The Benefits

• Health: Full Medical coverage including Family Dependants.
• Time Off: 21 days annual leave.
• Team & Connection: Regular social activities with a smart, low-ego, multi-cultural team.
  
  

Why work at Noon?

• Impact: Work on the world’s first social learning platform that impacts millions of students globally.
• Values: Join a team that lives by STUDENT FIRST, BE ORIGINAL, OWN IT, and BE BETTER EVERYDAY.
• Innovation: An environment that offers the freedom to commit "first-time mistakes" in the pursuit of learning and bold solutions—NEVER DEPRIVE A LEARNER.
  
  

About Diversity & Inclusion

At Noon, we respect and value differences. Whatever your race, religion, sexual orientation, or gender, this is a place to feel at home, express yourself freely, and make your mark. Noon is proud to be an equal opportunity employer.

Noon Academy is the leading edtech platform in the Middle East, with over 14 million students and teachers using our app to learn, teach, and collaborate. We have recently raised $41 million in Series B funding to expand our reach and impact in the region and beyond. We are on a mission to transform the physical classroom experience by introducing our highly engaging social, group-based learning and AI to make learning fun and improve learning efficacy. Our ultimate goal is to provide access to the best teachers to every student even if that teacher is only available virtually. We believe we can do this if we blend AI, peer-to-peer learning, and a carefully designed physical space.