Store Supervisor - Qassim
adidas
Date: 1 hour ago
City: Remote
Contract type: Full time
Remote
Key Responsibilities
Key Relationships
- Support the Store Manager with the commercial success of the Store in the by: -
- Analyzing relevant sales data and make commercials decisions to increase net sales and KPIs (key performance indicators)
- Addressing identified improvement areas in the store, involving the District Manager or other Retail Back Office partners as needed
- Leading the service standards CONNECT-ENGAGE-INSPIRE by example, maximizing the amount of time spent selling and leading team members on the sales floor
- Scheduling team to properly serve consumers, drive sales and execute tasks
- Ensuring the legal and financial integrity of the store
- Be a Brand advocate, consistently exhibiting the 3 Cs (Confidence, Collaboration and Creativity)
- Ensure in-store Brand execution according to established standards and directives
- Ensure all team members are trained on Foundational and Seasonal Brand and product knowledge
- Lead the team and improve how to connect consumers to relevant digital and omnichannel tools to provide a seamless shopping experience
- Lead and coach the store team on all omnichannel related sales tools
- Lead and coach our store team on the digital consumer journey in the store
- Manage all store operations in a systematic and efficient manner, as per established policies and procedures
- Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store
- Ensure merchandise deliveries are processed on the same day they arrive, and the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basis
- Ensure cash register transactions are processed quickly and accurately
- Lead and implement all applicable loss prevention policies and procedures
- Maintain a safe and productive shopping and working environment
- Comply with all operational policies and procedures and ensure the store team members also comply
- Coordinate team members to execute and maintain an appealing, easy to shop environment for customers by executing visual merchandising and housekeeping standards.
- Takes ownership of Store KPIs and ensures team are aware of KPIs and how they contribute
- Actively maximizing sales and minimizing loss
- Keeps an up-to-date awareness of our competitors
- Implements improvements to operations and processes contributing to the performance of the store
- Ensure all Omni channel services are managed with operational excellence
- Collaborate productively and respectfully with team members
- Communicates a desire for ongoing learning and welcomes all available opportunities to increase own and store performance
- Seek coaching and learning opportunities to continually improve your performance
- Complete all applicable training programs and effectively apply the learning on the job
- Always work with a team-first mindset, fully respecting all colleagues and actively contribute to making your workplace an inclusive and welcoming environment for all
- Manage the recruitment and training of store team members
- Ensure all HR policies and procedures are adhered to
- Create a high-performance culture by setting clear expectations, analyzing performance, and giving appropriate and prompt feedback, including actively managing poor performance
- Work with the Store Manager to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder
- Complete all applicable training programs and effectively apply the learning on the job
Key Relationships
- Customers
- Peers
- Store Manager
- District Manager
- Vendors and Support Functions (e.g. Visual Merchandising, Facility Services, etc.)
- Local Administration (e.g. mall management)MINIMUM QUALIFICATIONS
- Minimum 18 month’s work experience in a sports and/or fashion customer- and commercial-focused retail environment
- A minimum of 12 months of Supervisory/Team Leader experience
- Intermediate numeracy and literacy and advanced verbal communication skills
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