Specialist, Infrastructure & Systems Administration

ROLE SUMMARY:
The Specialist, Infrastructure & Systems Administration is responsible for the administration, maintenance,
and optimization of the organization's server and systems infrastructure across on-premises datacentres and
cloud environments. The role ensures the availability, security, reliability, and performance of critical IT
systems while providing advanced technical support and serving as an escalation point for complex
infrastructure issues. The Specialist plays a key role in operating system management, system monitoring,
patch and vulnerability management, automation initiatives, capacity planning, backup and recovery
operations, and the continuous improvement and modernization of enterprise infrastructure services.

ROLES & RESPONSIBILITIES:
• Design, deploy, and maintain server and systems infrastructure in alignment with the organization's
operational and business requirements.
• Install, configure, and troubleshoot server hardware, operating systems, and software components to ensure
optimal functionality.
• Implement and manage virtualization technologies (e.g., Microsoft Hyper-V, VMware) to maximize resource
utilization, scalability, and efficiency.
• Monitor, analyse and optimize server and system performance to ensure high availability, reliability, and
consistent service delivery.
• Perform capacity planning and proactively identify potential performance bottlenecks before they impact
operations.
• Implement and maintain security controls to safeguard server and systems infrastructure against internal and
external threats.
• Apply necessary security updates and patches in a timely manner, ensuring adherence to industry standards
and regulatory requirements.
• Design, implement, and manage backup solutions, ensuring critical data and systems are protected through
reliable, well-documented backup procedures.
• Develop, maintain, and regularly test disaster recovery (DR) plans to ensure business continuity, validating
backup integrity and recovery processes to meet defined recovery objectives (RPO/RTO).
• Support and participate in internal and external audits, providing required evidence, documentation, and
remediation actions to ensure compliance with organizational policies and regulatory requirements.
• Conduct regular system audits and security assessments to identify, address, and remediate vulnerabilities.
• Adhere to IT Service Management (ITSM) processes and best practices (e.g., ITIL), ensuring effective
incident, problem, and service request management in line with defined SLAs.
• Follow change management procedures for all infrastructure modifications, ensuring changes are properly
assessed, documented, approved, and implemented with minimal risk and disruption.
• Plan, coordinate, and execute infrastructure projects and modernization initiatives, including deployments,
migrations, and upgrades, ensuring delivery within scope, schedule, and quality standards.
• Provide advanced technical support to resolve server-related issues and incidents, serving as an escalation
point for complex problems.
• Collaborate with cross-functional teams to understand business needs and deliver effective, reliable IT
solutions.
• Maintain a strong working knowledge of Microsoft 365 applications and services to support integrated
enterprise environments.
• Drive continuous improvement by evaluating existing systems, processes, and technologies, recommending
and implementing enhancements to improve efficiency, reliability, security, and service quality.
• Remain available on-call to address emergencies, ensuring 24/7 support coverage for critical systems.
• Provide regular reports on server performance, capacity utilization, and security posture to relevant
stakeholders.
• Develop and maintain detailed, up-to-date documentation for server configurations, operational procedures,
and best practices.