Specialist - Handover

Division: Development Department: Residential Development Company: Red Sea Global

Be the change. Join the world’s most visionary developer.

Red Sea Global (RSG) is showing that there is a better way to positively shape the places we live, work and travel.

We are purpose-driven and committed to people and planet. Our transformative programs are a driving force to achieving Vision 2030, as well as leading the world towards regenerative tourism.

Join RSG and be part of the positive change for Saudi Arabia and the world.

Job Purpose

• Handover Specialist manages the final transfer of completed properties from RSG to buyer, ensuring quality, handling documentation, coordinating teams (legal, finance, maintenance), conducting inspections, resolving snags, and ensuring a smooth, professional client experience, involving communication, problem-solving, and attention to detail.
• Focus will be on building lasting relationships, fostering trust, and upholding high standards of service and efficiency. Serve as the main point of contact for clients at Handover ensuring their concerns are addressed promptly, professionally, and to their satisfaction.

KEY ACCOUNTABILITIES:

Client Relationship Management

• Develops and maintains constructive and cooperative relationships with customers
• Interacts professionally and courteously with clients by telephone, email, letter, and face to face
• Investigates and resolves client complaints and queries

Process Management:

• Coordinate and manage the end-to-end property handover process from pre-handover checks to final sign-off.

Client Liaison:

• Act as the main point of contact, keeping clients informed, addressing queries, managing complaints, and providing a professional experience.

Quality Assurance:

• Conduct pre-handover inspections (snagging), ensure units meet quality standards, and follow up on defects.

Documentation:

• Manage and process handover documents, collect signed approvals, and ensure all legal and technical paperwork is complete and filed.

Internal Coordination:

Liaise with sales operations, sales, legal, and finance teams to ensure all departments are aligned for timely completion.

Reporting:

• Produce reports on handover progress and business reviews
• Ensures accurate records of all client related information, contracts, agreements, and correspondence in the company CRM system
• Complies with and maintains knowledge of applicable rules, regulations, standards, and best practices
• Liaises with local Government Authorities and legal representatives
• Performs and/or directs day to day administrative tasks
• Creation, distribution and signing off documents related to Handover Services

Strategic Development

• Prepares reports and statistics for Handover Manager

Leadership

• Provides clients with guidance in complaint and escalation procedures

Document Management

• Management and upload of all relevant records and information into CRM system in line with the Company’s document control policies and procedures. This includes all client correspondence.
• Ensures safe and organized documentation keeping

Inspections/Handover

• Liaise with Handover Manager and Sales Operations to ensure property seamless handover to customers in a timely manner.
• Ensures any snags, issues are addressed by the relevant departments until resolution.

Reporting Inspections/Handover

• Reports summarizing units handed over to clients per project
• Report summarizing snags per unit per project
• Report summarizing snag completion status
• Any other reports required by management
• Liaise with Handover Manager and Sales Operations team to ensure property seamless handover to customers in a timely manner.
• Ensures any snags, issues are addressed by the relevant departments until resolution.

QUALIFICATIONS, EXPERIENCE, & SKILLS:

• Bachelor’s degree or equivalent from a recognized college/university
• Professional qualification in Civil, Electrical. Mechanical, Customer Care or similar
• Knowledge and understanding of Development, Real Estate and Handover process
• Must have at least 3 years’ experience, of which at least 2 years in management or controlling role with background in Customer Care/ Operations and administration in Real Estate/Development Company.
• Experience of delivering Customer Care to Clients in residential projects (pre and post-handover)
• Demonstrable ability in dispute resolution
• Effective communicator and decision maker
• Proficient in Microsoft Word, Excel and Power Point
• Advanced Excel skills for dashboards, trackers, data analysis, and reporting.
• PowerPoint skills to prepare professional presentations and management briefs.
• Aconex proficiency for document control, uploads, workflows, transmittals, and tracking.
• Strong ability to manage CRM systems, documentation, and organized digital filing

PERSONAL ATTRIBUTES:

• Driven to consistently deliver exceptional customer service
• Outstanding interpersonal, negotiation and conflict resolution skills
• Natural ability to cultivate and build long lasting relationships
• Proven planning and organizational abilities
• High standard of personal presentation
• Arabic & English speaker