ServiceNow Engineer
Takamol Holding
Date: 2 weeks ago
City: Riyadh
Contract type: Full time
Key Responsibilities
Job Description
The ServiceNow Engineer is responsible for designing, configuring, developing, integrating, and supporting the ServiceNow platform. The role ensures that ServiceNow solutions meet business and technical requirements while maintaining platform stability, security, performance, and scalability.
Job Requirements
Job Description
The ServiceNow Engineer is responsible for designing, configuring, developing, integrating, and supporting the ServiceNow platform. The role ensures that ServiceNow solutions meet business and technical requirements while maintaining platform stability, security, performance, and scalability.
- Configure, test, deploy, and maintain ServiceNow applications and modules
- Support ServiceNow CSM and ITSM capabilities
- Configure forms, fields, tables, roles, groups, assignment rules, SLAs, reports, and dashboards.
- Translate approved business requirements and user stories into scalable technical solutions.
- Participate in requirement workshops and provide technical recommendations.
- Perform unit testing, integration testing, defect resolution, and deployment support.
- Troubleshoot platform issues and conduct root-cause analysis.
- Monitor platform health, performance, integrations, scheduled jobs, and system logs.
- Maintain technical documentation, configuration records, deployment procedures, and support guides.
- Provide technical support and knowledge transfer to administrators, support teams, and business users.
- Coordinate with business analysts, product owners, QA teams, infrastructure teams, security teams, and implementation partners.
- Identify opportunities for automation, platform optimization, and improved user experience.
- Support production incidents and participate in on-call activities when required.
Job Requirements
- 3+ years of hands-on experience in ServiceNow development, configuration, administration, or platform support.
- Strong practical experience with ServiceNow ITSM/CSM and ITIL-based service management processes.
- Experience with Agile delivery, user stories, sprint planning, testing, release management, and production support.
- Proven ability to troubleshoot complex platform issues, perform root-cause analysis, and resolve critical incidents.
- Strong knowledge of ServiceNow platform operations, system health, infrastructure monitoring, performance management, and business continuity.
- Experience managing enterprise ServiceNow environments, monitoring tools, early-warning mechanisms, and operational reporting.
- Ability to coordinate effectively with business stakeholders, project teams, infrastructure, vendors, and technical support teams.
- Strong analytical, communication, documentation, prioritization, and stakeholder-management skills.
- Ability to adapt technical solutions and operational practices to evolving business and infrastructure requirements.
- ServiceNow Certified System Administrator
- ServiceNow Certified Application Developer
- ITIL Foundation
- Oracle Cloud Infrastructure 2025 Certified Foundations Associat
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
AI Security Manager
Accenture Middle East,
Riyadh
1 week ago
About Accenture TechnologyAccenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, Accenture offers Strategy & Consulting, Technology, Operations, Industry X, and Song services. Our people deliver on the promise of technology and human ingenuity every day, helping organizations accelerate innovation and create measurable...
Pathology Physician
Azza HealthCare Agency,
Riyadh
1 week ago
Role: PathologistResponsibilities: Provide expert pathology services within a high-quality medical facility, collaborating with a diverse medical staff. Contribute to patient diagnosis and treatment by analyzing specimens and ensuring accurate pathology reports.Qualifications and Skills: Medical degree with pathology certification, relevant licensing, and experience in diagnostic pathology. Strong analytical skills, attention to detail, and ability to work collaboratively in a team environment.Key...
Officer-Loss Prevention
Le Méridien Hotels & Resorts,
Riyadh
2 weeks ago
Additional InformationJob Number 26128691Job Category Loss Prevention & SecurityLocation King Abdullah Ibn Abdulaziz Road Al Woroud District, P.O. Box 55565, Riyadh 11544, Saudi ArabiaVIEW ON MAPSchedule Full TimeLocated Remotely? NPosition Type Non-ManagementPosition SummaryPatrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances...
