Service Coordinator

Primary Responsibilities

JOB DESCRIPTION

• Purchasing:
• Purchasing: quotation requests to vendors, preparing and submitting purchase requisitions, issuing, and following up on Purchase Orders. Tracking all purchasing activities.
• Ensure all procurement activities are compliant with company policies and procedures.
• Maintain relationships with vendors to ensure timely delivery and cost efficiency.
• Coordinate ICPOs and related requests (issuing and tracking work orders and transfer orders).
• Monitoring & Tracking:
• Continuously monitor and track progress across assigned tasks.
• Identify and report any deviations or delays, ensuring timely resolution. (weekly report)
• Continuous monitoring of warranty claims, upgrades, and parts status. (weekly report)
• Liaising with customers to arrange the mobilisation of Service Engineers within the timelines required
• Ensure that the Service Engineer resourcing plan is fully updated and accurate
• Assisting with internal and external meetings as required
• Disseminate info out to the Service Engineers relating to job mobilisation
• Financially review Service Projects in Tracker FSM and prepare billing of Service Engineers for passing to accounts department for invoicing out to customer
• You will support the department with other service project duties as required.
• Training Coordination (weekly report):
• Communicate regularly with the Training Department to stay updated on training schedules and requirements.
• Maintain accurate records of training activities.
• Track and report the progress of FSTs in their training assignments.
• Administrative Support:
• Tools calibration (storage management, tracking due dates, calibration)
• Transportation & Hotel bookings (checking invoices, necessary arrangements)
• Provide general administrative support to ensure smooth day-to-day operations.
• Maintain organized records for all operational tasks, communications, and follow-ups.
  
  

Education/Qualifications

Bachelor’s degree or equivalent combination of education and experience

Experience Required

Working knowledge within a service/manufacturing environment

Key Competencies & Skills

Strategic

• Ability to work to tight deadlines
• Accuracy and attention to detail
• Good communication & interpersonal skills
  
  

Operating

• Be willing to provide colleagues with the information they need to complete their tasks and eliminate roadblocks.
• Be quick to identify critical information and respond appropriately.
• Able to apportion time effectively to complete tasks.
• Able to define, work within and improve business processes based on immediate and future business needs.
• Can be counted on to take personal responsibility in challenging situations and be willing to engage in disputes in order to settle them equitably
  
  

Energy

• Will be energised by challenges and drawn towards opportunities
  
  

Organisational

• Ability to plan, prioritise and manage own workload
  
  

About Us

Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World

Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.

Global Family

We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

Purposeful Innovation

Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All

This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.

About The Team

Corporate

Our family of companies is supported by our global Corporate teams, providing expert knowledge from functions including Human Resources, Information Technology, Compliance, Finance, QHSE, Marketing and Legal centers of expertise. We are structured to provide guidance and service above all to all our business operations.