Senior Vice President - Aftersales

Job Description

Key Accountabilities

Strategic

• Define and executive the national service strategy in alignment with brand positioning and corporate growth objectives
• Align service infrastructure with long term business needs including capacity, resources planning and new technologies
• Define and lead the implementation to net promoter score (NPS) and customer experience KPI's
• Lead transformation initiatives
• Develop national service revenue growth plans through strategic initiatives
• Establish and ensure uniform implementation of OEM-aligned service quality, operational and technical standards across all service centers
• Lead and mentor regional service heads and dealership service managers nationwide
• Partner with OEM counterparts to align on product launches, service readiness and performance targets
  
  

Operational

• Oversee all service and technical operations across the dealer network to ensure efficiency, quality and OEM compliance
• Drive achievement of KPI's including productivity, trunaround time, first time fix rate and service revenue targets
• Monitor and improve workshop capacity planning, technician utilization and process flow
• Develop the annual service department budget and manage cost control across all service operations
  
  

People Management

• Build, lead and motivate a high performing national service team to consistently achieve operational and customer service objectives
• Identify training needs, develop internal talent and ensure ongoing coaching and leadership across service teams.
  
  

Product/ Process Improvement

• Plan, develop and monitor the national service network in alignment with brand strategy and customer demand
• Conduct regular assessments of service centers and panel shops for compliance with dealer standards
• Recommend updates and enhancements to service standards, tools and infrastructure annually or as needed
  
  

About Us

Al Ghurair Investment is one of the largest diversified family business groups in the Middle East, with operations in seven distinct industry sectors: foods, resources, properties, construction, energy, mobility and ventures.

With a grassroots heritage in the United Arab Emirates spanning more six decades, Al Ghurair Investment is woven into the very fabric of the nation since 1960, as a small trading business, when pearl diving and fishing were still the mainstays of the economy.

Having fostered a proud history of innovation and entrepreneurship, today we continue to build upon our long legacy, founded on a solid commitment to excellence, trust and responsibility, all guided by a single ideal: ‘Enhancing Life.’

Today, the Al Ghurair family name is synonymous with the development of the region, and we build upon our long history of innovation and entrepreneurship through our operations in six distinct sectors including food, resources, properties, construction, energy, mobility and ventures.

Headquartered in Deira, the heart of Dubai, our diversified operations span more than 20+ countries and 7 sectors across the globe, employing approximately 28,000 people.

About The Team

Drawing on over 60 years of automotive expertise, Al Ghurair Mobility is redefining transportation across the UAE by advancing cleaner, smarter, and more connected mobility solutions. From hybrid and CNG-powered taxis to the introduction of EXEED, a high-tech automotive brand known for intelligent design, advanced safety features, and refined performance, our growing portfolio serves both business and consumer needs.