Senior IT System Analyst

Provide professional support on various of IT programming, application and operation tasks, such as designing, documenting, and coding program logic. Provide technical training, guidance, and resource support for organizations end users and proponent department staff. Provides support and enhancements to existing applications. Support the planning, execution and implementation of various IT programs in compliance with strategies and operational priorities. Engage in technical discussions with stakeholders inside and outside the organization and ensure they provide the best technical solutions in the interest of YASREF. Provide guidance and solutions to project implementation problems.

• Internal : Report and refer on a regular basis with hierarchy. Implement pertinent policies, exchange information, discuss and know relevant KPIs/performance parameters. Provide service to other organizations.

• External: NA.

• Develop existing applications and contribute to new applications by analysing and identifying areas for modification and improvement. Develop new routine applications to meet customer requirements.
• Research, design, develop and test operating system-level software, compilers, and network distribution software computing applications. Set operational specifications and formulate and analyse software requirements. May design embedded systems software. Apply principles and techniques of computer science, engineering, and mathematical analysis.
• Document current state architecture, design ideal state architecture and develop plans and solutions to deploy new solutions that meet emerging business needs.
• Create, update and maintain a road map to facilitate application software development and ensure the development work is prioritized in line with business requirements.
• Performs analysis and makes recommendations in areas that require a high level of technical competency. Designs databases and data dictionary criteria.
• Performs a various complex programming tasks, such as designing, documenting, and coding program logic. Provides application support and enhancements to existing applications. Defines system requirements, priorities, and viable alternatives.
• Coordinates the efforts of staff to locate, assess, install, test, and maintain computer software systems. Coordinates conversions and upgrades to vendor systems.
• Performs as a project lead and directs IT systems analysts. Provides leadership and coordination on projects assigned to IT systems analysts. Provides technical training, guidance, and resource support for end users and Departmental staff.
• Develops user documentation and departmental policies and procedures that impact the use of application systems. Continuously monitor system releases and develop applicability to the organization.
• Maintain Standard Operating Procedure for all technology systems and processes. Provide necessary logs and reports to support internal investigations.

• Manage escalations and provide Subject Matter Expert support on recurring incidents. Monitor the systems and user behaviour and report in case of any suspicious activity.
• Design and perform applications software tests and respond to user emails to monitor, diagnose, and correct performance issues. Monitor, identify, and correct straightforward software defects to maintain fully functioning applications software.
• Conduct Horizon scanning, Explore and develop a basic understanding of external developments or emerging issues and contribute to evaluating their potential impact on, or usefulness to, the organization.
• Ensure operational compliance, identify non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct and report and correct and ensure appropriate compliance.
• Manage workstreams or small projects within a transformational change program, ensuring integration with related projects; use structured change management methodologies to build acceptance of change and embed desired culture and behaviours.
• Ensure compliance all Cyber security guidelines and procedures regarding to change control, security and auditing, release, configuration, problem and incident management.
• Monitor daily operational activities to ensure smooth progress. Evaluate overall performance by gathering, analysing and interpreting data and metrics.
• Provide regular updates to Senior Management. Provide end-user training on systems and procedures as needed. Establish a plan and ensure strict adherence from the team for successful project delivery within the agreed timelines.
• Perform other job-related duties as assigned by the direct Supervisor.

• Bachelor’s Degree in Computer Science, IT, Computer Engineering or equivalent.

• Professional certification in either of Data Analytics, Data Security, Information System solution architect, IT network, IT audit or equivalent.

9