SENIOR ICT ENGINEER

Proger is a global reality that brings together the best of Italian management, engineering and security expertise. A unique partner for public and private clients, able to guarantee the sustainability, development and execution of large-scale multidisciplinary projects.

With more than 70 years' experience, the company is now the leading independent engineering firm in Italy and is firmly established in the world rankings of international companies in the sector, compiled by Engineering News Record.

In Italy, it is responsible for the safety checks of over 7,000 works on the motorway network and is involved in the design of many of the country's largest infrastructure projects. On a national and international level, it is a key player in major urban, social and health development projects and plays a leading role in the energy transition, building renewable energy power plants, hydrogen plants and electrical and thermal energy storage systems.

Proger is present in Europe, Central Asia, Africa and the Middle East with hundreds of professionals who work with sensitivity to the territory and the social fabric to face new and increasingly global challenges with the utmost respect for the local context.

Proger's selection process ensures equal opportunities for all candidates and the transparency and homogeneity of the assessment criteria. Proger is committed to attracting and recruiting people with diverse backgrounds and abilities, and to pursuing gender equality in selection and recruitment.

Experience, skills and competencies are the guidelines for selecting our best candidates. Would you like to join our team?

Position:

The Senior ICT Engineer is responsible for the design, start-up and coordination of ICT services in the context of new projects and orders, acting as the main technical reference towards the customer and project stakeholders.

The figure oversees the entire start-up cycle of IT services, from the collection and analysis of requirements to the definition of architecture and services, from the coordination of suppliers and partners to the end of the project.

The aim is to ensure that ICT infrastructures and services are implemented in compliance with contractual requirements, company standards, agreed service levels and cybersecurity requirements.

Requirements:

• Manage the technical relationship with the customer for all aspects related to ICT services.
• Analyze the contractual scope and translate customer requirements into IT solutions and services.
• Collect, analyze and formalize technical, operational and safety requirements.
• Define the ICT architecture necessary for the launch of new projects, offices or operational headquarters.
• Coordinate the implementation and commissioning of ICT services up to go-live.
• Coordinate suppliers, system integrators, telecom providers and technology partners involved in the project.
• Verify the progress of activities against agreed time, costs, technical requirements and service levels.
• Prepare and keep updated the technical and operational documentation of the project.
  
  

Technical knowledge

The role requires technical knowledge and design experience across ICT infrastructure, platforms and services. The required areas are listed below:

• network infrastructure;
• physical and virtual servers;
• Microsoft Server and Linux environments;
• Active Directory, Microsoft Entra ID and identity management;
• Microsoft 365;
• cloud services;
• virtualization;
• backup and disaster recovery systems;
• endpoint management and workstation management;
• endpoint security;
• ticketing systems and IT Service Management;
• cybersecurity and access management;
• collaboration and communication services;
• voice and VoIP systems.
  
  

The candidate must also be able to:

• define an operational plan for the launch of ICT services;
• coordinating internal and external technical teams;
• monitor KPIs and SLAs of services;
• support the definition of operating procedures and support models.
• understand customer needs and transform them into technical requirements;
• manage technical meetings and project progress;
• coordinating the resolution of problems by involving specialists and suppliers;
• prepare technical documentation, reports and presentations;
  
  

Education And Experience

Degree in computer science, engineering, telecommunications or equivalent professional experience.

• At least 12 years of experience in the ICT field.
• Experience in starting or managing IT infrastructures and services.
• Experience in the technical management of ICT projects.
• Direct experience in the relationship with customers and stakeholders.
• Experience in coordinating suppliers and technology partners.
• Experience in managing distributed or multi-site infrastructures.
• Experience in international contexts and complex projects is preferred.
  
  

Personal Skills

• Strong customer orientation.
• Excellent interpersonal and communication skills.
• Technical leadership.
• Ability to coordinate multidisciplinary teams.
• Problem solving and decision-making skills.
• Ability to work towards priorities and goals.
• Autonomy in the management of activities.
• Ability to operate in international and multicultural contexts.
• Ability to interface effectively with management, customer, technical teams and suppliers.
• Excellent English language both written and spoken.