Senior Customer Quality Specialist
Hitachi Energy
Date: 2 weeks ago
City: Dammam
Contract type: Full time
The opportunity
Responsible for managing both internal and external customer complaints to ensure a seamless resolution process and enhance customer satisfaction. Conducts systematic root cause analysis and develops corrective and preventive action plans to solve the issue and prevent recurrence of similar issues.
How You’ll Make An Impact
Responsible for managing both internal and external customer complaints to ensure a seamless resolution process and enhance customer satisfaction. Conducts systematic root cause analysis and develops corrective and preventive action plans to solve the issue and prevent recurrence of similar issues.
How You’ll Make An Impact
- Strong GIS product knowledge and HV Sub-station protection and Operations.
- Quality Control/Quality Assurance and QMS & Internal Quality Auditing.
- Quality Tools, RCA, Lean Six Sigma, SAP QM Module.
- Communication and Presentation Skills and ensures the definition and execution of containment actions/correction rapidly to limit the impact on the customer operations and eliminate other potential occurrences within Hitachi Energy operations and other customer sites.
- Responsible for maintaining customer satisfaction ratings and conducting customer audits.
- Updates the customers in timely fashion regarding the status of quality issues or any requests to gain their trust and to maintain a positive relationship with our customers.
- Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
- Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
- Bachelor’s degree in engineering preferably Electrical or Mechanical.
- 12-15 Years’ experience.
- l &C, service colleagues in SA or other countries.
- Dealing with quality escalations and collaborating with cross functions.
- Driving Change and diligence.
- Influencing Continuous Improvement and decision making and time Management.
- Proficiency in both spoken & written English language is required.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Country Manager
ABS Group,
Dammam
5 hours ago
Job DescriptionThe Country Manager is responsible for the operational, technical, and sales activities across the country on behalf of the related business. Create and support a rewarding work environment while maximizing business revenue growth, operational efficiency, and profitability.What You Will Do:Develop the strategic regional business plan centered around growth, executable sales, and brand identity. Lead the local QE team in...
Entry-Level Administrative Professional - Operations & Office Support (Remote)
PULSE (MENA),
Dammam
6 days ago
About PULSE (MENA)PULSE (MENA) is a forward-thinking organization dedicated to delivering operational excellence and supporting innovation across the Middle East and North Africa. We value collaboration, efficiency, integrity, and continuous learning. Our remote-first culture empowers team members to contribute meaningfully while developing professionally in a supportive and inclusive environment.We are looking for a motivated, detail-oriented, and organized Entry-Level Administrative Professional...
Manager, Commercial
PACC Offshore Services Holdings Ltd,
Dammam
1 week ago
Work Location: Dammam, Saudi ArabiaRole SummaryThe Commercial Manager leads all commercial and business development activities in Saudi Arabia, driving growth, managing key clients, ensuring compliance and aligning all work with headquarters. The role focuses heavily on Saudi Aramco, government requirements and the full commercial cycle from tendering to invoicing.Key ResponsibilitiesCommercial ManagementLead the commercial team and coordinate closely with HQ.Oversee market...
