Senior Associate - Call Center (Outsource) Pipeline
Bupa Arabia
Date: 1 hour ago
City: Remote
Contract type: Full time
Remote
Job Description
Provide a high level of customer service and professional communication skills.
Customer Service or Call Center.
Provide a high level of customer service and professional communication skills.
- Maintain a thorough knowledge of all departments, Bupa Arabia network, products, and services so that customers are provided accurate information on networks, treatments, paperwork requirements, and general queries with confidence at all times.
- Highlight any recurring problems that are identified and then direct the information accordingly so that corrective actions can be taken promptly.
- Ability to use and interpret multiple systems for preauthorization, claims research, contract interpretation, and provider network status.
- Capacity to understand and interpret client and provider contracts while working with callers
- Provides customer satisfaction to both internal and external customers and strives to continuously improve service delive.
- Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention of supervisors
Customer Service or Call Center.
- Working knowledge of personal computers and ability to navigate through software applications.
- Ability to multi-task in a fast-paced changing environment and work well under stress.
- Strong trouble shooting, problem-solving and basic analytical skills.
- Excellent follow up skills Ability to resolve issues of conflict in a tactful and professional manner and to effectively diffuse irate callers.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Inbound Sales Consultant
MoveSmart Rentals,
Remote
24 minutes ago
Inbound Sales Consultant — Remote, Eastern TimeTurn warm interest into signed business—and help property owners solve the expensive problem of vacancy.MoveSmart Rentals is hiring an experienced Inbound Sales Consultant to work with property owners and residential operators who have already expressed interest in our leasing services.This is not a cold-calling or script-reading role.You will respond to warm inbound leads, understand...
Lead Product Service Engineer Controls Platform HMI & Network
GE Vernova,
Remote
3 hours ago
Job Description SummaryThe Lead Product Service Engineer - Controls Platform HMI & Network provides direct technical support to global GE Vernova Gas Power customers across three primary workstreams. Resolving or mentoring team through customer technical inquiries via engineering request (ER) cases Leading or engaging in complex issues involving Power Plant Control Systems, HMIs. Networks and associated product Cyber Security root...
Commercial Sales Specialist
Confidentiel,
Remote
1 day ago
الهدف الوظيفي:تسويق وبيع منتجات الشركة للمحلات التجارية والكافيهات والمطاعم، واستقطاب عملاء جدد وتوسيع قاعدة العملاء في المناطق المستهدفة، مع متابعة الطلبات والمبيعات وتحصيل المستحقات المالية، وبناء علاقات تجارية مستدامة مع العملاء.المهام والمسؤوليات:تنفيذ الزيارات الميدانية للعملاء في المناطق المستهدفة.استقطاب عملاء جدد وتوسيع قاعدة العملاء.تسويق المنتجات والتفاوض وإتمام عمليات البيع.تحقيق أهداف المبيعات والتحصيل الشهرية.متابعة الطلبات والفواتير وتحصيل المستحقات.المحافظة على علاقات جيدة مع...
