Senior Account Manager, Sales

Short Description (Role Purpose)

Manage and grow key accounts by maintaining strong client relationships, identifying upselling and cross-selling opportunities across hardware, software, and solutions, and coordinating with internal teams to deliver high customer satisfaction, retention, and new business growth.

Job Accountabilities & Activities

Planning:

• Develop and implement account plans for major accounts to support revenue growth and long-term customer retention.
• Identify opportunities for upselling and cross-selling across hardware, software, and solution offerings (e.g., archiving and content management).
• Monitor account performance and proactively plan strategies to expand business and strengthen client partnerships.
  
  

Operations:

• Oversee day-to-day management of key accounts to ensure smooth service delivery and product performance.
• Coordinate internally with Finance, Service, and GDO teams to ensure timely responses, accurate billing, and effective issue resolution.
• Ensure service standards and operational processes are consistently met to support seamless customer operations.
  
  

Stakeholder Management:

• Build and maintain strong relationships with major account stakeholders to understand business needs and expectations.
• Act as the primary point of contact between clients and internal teams, ensuring clear communication and alignment.
• Facilitate collaboration across internal departments to deliver integrated solutions and improve overall customer experience.
  
  

Business Development:

• Drive revenue growth within existing accounts by identifying and pursuing new business opportunities.
• Promote additional products, services, and solutions that align with customer needs and business objectives.
  
  

Customer Experience Management:

• Ensure a high level of customer satisfaction by addressing concerns related to billing, response times, and machine performance.
• Proactively manage customer feedback and service issues to maintain a positive client experience.
• Support high client retention rates through consistent service quality and relationship management.
  
  

Education & Certifications

Bachelor's degree in business administration, business management, marketing, or related field is preferred.

Required Years Of Experience

4-5 years Proven Sales experience