Sales Quality & Support

Job Description

• Review and validate sales submissions and documentation to ensure compliance with internal quality standards, CCHI, regulatory, and company requirements.
• Support the management and processing of exception cases in line with approved governance and escalation procedures.
• Follow up and coordinate with Sales teams to resolve missing requirements, documentation gaps, and quality issues within the required timelines.
• Conduct regular quality checks and identify recurring issues, non-compliance trends, and process gaps.
• Support awareness sessions and provide guidance to Sales teams regarding quality requirements, documentation standards, and process updates.
• Maintain proper records, trackers, and audit trails for all reviewed cases and quality activities.
• Contribute to continuous process improvement initiatives to enhance operational efficiency and reduce rejection rates

Skills

Technical Skills

• Basic understanding of Quality Assurance and compliance concepts.
• Knowledge of documentation review and validation processes.
• Familiarity with Microsoft Office applications, especially Excel, Outlook, and PowerPoint.
• Basic reporting and data entry skills.
• Ability to follow policies, procedures, and operational guidelines.
• Familiarity with CRM systems is an advantage.

Soft Skills

• Strong attention to detail and accuracy.
• Good communication and coordination skills.
• Willingness to learn and develop professionally.
• Time management and task prioritization skills.
• Ability to work effectively within a team environment.
• Ability to handle multiple tasks and work under pressure.
• Positive attitude and customer-focused mindset.

Education

MIS or other related fields aligned with quality operations, compliance, systems, and process manage