Sales & Account Management Specialist

Job Purpose

The role holder is responsible for supporting the implementation of operational governance frameworks across Specialized’s Business-Critical services, ensuring effective performance monitoring, documentation management, and alignment with internal SLAs and regulatory requirements. The role focuses on supporting sales operations, customer interactions, and service delivery activities to ensure smooth execution and customer satisfaction in accordance with approved policies and procedures.

Key Responsibilities

• Support account planning and execution activities by coordinating with sales teams, maintaining customer data, and monitoring sales operations to identify performance issues.
• Assist in client interactions by gathering customer requirements and coordinating with relevant internal stakeholders to ensure proper service delivery.
• Support the identification of sales opportunities through cross-selling and up-selling activities to contribute to revenue targets.
• Assist in executing sales plans and go-to-market activities in coordination with marketing and supply chain teams.
• Maintain and support strong customer relationships by ensuring timely communication and addressing customer needs.
• Support customer service operations by tracking service requests and ensuring issues are followed up and resolved in a timely manner.
• Assist in managing customer complaints by coordinating with relevant departments to ensure proper resolution and closure of tickets.
  
  

Qualifications

• Bachelor in Business Administration specialized in Sales (preferred) or a related field.
  
  

Years Of Experience

• Preferred experience of (1-3) years, or equivalent in the area of expertise.