Room Attendant - Raffles The Red Sea

Company Description

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.

Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.

Job Description

Key Responsibilities

Guest Room Cleanliness & Presentation

• Clean, service, and maintain guest rooms and suites in accordance with Raffles standards of luxury, hygiene, and presentation.
• Ensure beds, linens, furnishings, amenities, and bathrooms are immaculate and meticulously arranged.
• Perform turndown services with precision, elegance, and attention to detail.
• Replenish guest amenities, linens, and supplies according to brand standards and guest preferences.
  
  

Attention To Detail & Personalization

• Pay close attention to room setup, ambiance, and finishing touches to ensure a flawless presentation.
• Identify and report any room defects, damages, or maintenance issues promptly.
• Respect guest belongings and privacy at all times, maintaining the highest level of discretion.
  
  

Guest Interaction & Service Support

• Greet guests politely and professionally when encountered, responding courteously to requests within scope.
• Communicate guest preferences, special requests, and feedback to the Housekeeping Supervisor.
• Support service recovery efforts by ensuring swift corrective action when required.
  
  

Standards, Safety & Compliance

• Uphold Raffles grooming, hygiene, and professional conduct standards at all times.
• Follow approved cleaning procedures, chemical handling guidelines, and equipment usage protocols.
• Ensure compliance with health, safety, and environmental standards.
• Handle lost and found items in accordance with hotel procedures.
  
  

Operational Responsibilities

• Complete assigned workload efficiently while maintaining consistent quality standards.
• Ensure housekeeping trolleys, storage areas, and pantries are clean, organized, and well-stocked.
• Participate in deep cleaning programs and special projects as assigned.
  
  

Qualifications

Qualifications & Experience:

• Previous experience as a Room Attendant in a luxury or five-star hotel environment is preferred but not mandatory.
• Basic training in housekeeping operations and cleaning techniques is an advantage.
  
  

Skills & Competencies

• Exceptional attention to detail and commitment to cleanliness.
• Ability to work independently and efficiently with minimal supervision.
• Basic communication skills and courteous guest interaction.
• Time management and organizational skills.
• Physical stamina to perform housekeeping duties throughout the shift.
  
  

Personal Attributes

• Neat, well-groomed, and professional appearance.
• Discreet, respectful, and service-oriented attitude.
• Pride in maintaining a refined luxury environment.
• Flexible to work shifts, including weekends and holidays.
• Trustworthy, reliable, and team-oriented.
  
  

Additional Information

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination, scheduling, and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.