Reservations Supervisor
Millennium Madinah Airport Hotel
Date: 2 weeks ago
City: Medina
Contract type: Full time
As a Reservations Supervisor, you play a key role in supporting the reservations department by overseeing reservation operations and providing exceptional customer service. Your responsibilities include supervising reservation agents and ensuring efficient booking processes.
Key Job Responsibilities:
Key Job Responsibilities:
- Supervise and lead the reservations team, including reservation agents and coordinators.
- Assist in implementing reservation strategies to optimize room revenue.
- Monitor and manage room inventory and availability across distribution channels.
- Ensure accurate and efficient booking processes for guests and travel partners.
- Collaborate with the Reservations Manager to drive room reservations and revenue.
- Utilize reservation management software and tools to manage bookings.
- Assist in analyzing booking trends, occupancy, and revenue reports.
- Train and mentor the reservation team in providing excellent customer service.
- Address reservation-related inquiries and concerns from guests and travel partners.
- Support group reservations and negotiate group rates when necessary.
- Assist in preparing reservation reports and performance metrics.
- Participate in reservation-related projects and initiatives.
- Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.
- Adhere to the company’s environmental, health, and safety procedures and policies.
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