QA Analyst

QA Execution Responsibilities:

Provides operational QA execution support through sampling, testing, evidence gathering, documentation and data preparation under the supervision of a QA Specialist, QA Assistant Manager/Officer or QA Manager.

Core Responsibilities

Perform assigned QA reviews and testing based on the approved QA plan.

Conduct sample testing and validate transactions/processes against approved SOPs, policies and controls.

Identify and accurately document QA findings and exceptions.

Maintain complete supporting evidence for all QA testing performed.

Record QA results accurately in the approved QA systems and templates.

Support data collection and preparation of QA dashboards and reports.

Identify recurring errors, trends and process weaknesses and escalate them to the QA Specialist/Officer.

Support review of corrective actions and remediation evidence.

Assist in Root Cause Analysis activities as directed.

Perform assigned SOP and process compliance checks.

Support QA spotlights, analysis and other reporting requirements.

Maintain confidentiality and integrity of all information handled.

Complete assigned QA activities within agreed SLAs and quality standards.

Follow the approved QA methodology and immediately escalate unusual or high-risk findings.

Risk Management Responsibilities

Follow established QA and risk procedures.

Identify potential operational, regulatory and control weaknesses during testing.

Ensure evidence is sufficient to support identified findings.

Immediately escalate significant or unusual issues to the assigned QA Specialist/Officer.

Requirements

Qualifications

Bachelor’s degree in Business Administration, Quality Management, Industrial Engineering, Finance, or a related field.

Professional Certification

Not required.

Preferred: ISO 9001 awareness, Lean Six Sigma Yellow Belt, Quality Management or relevant QA training.

Years of Experience

Around 1–3 years of relevant experience

Nature of Experience

Prior experience in Quality Assurance, Quality Control, Operations, Audit, Data Analysis, Process Management or a similar role is preferred.