Product Specialist

Description

Implement, configure, maintain, support, monitor, and enhance the organization's business applications,

including HR/FIN/SCM systems, service management systems, project management systems,

content/document management systems, collaboration platforms, and other business enterprise solutions to

ensure they are fit-for-purpose, reliable, efficient, effective, secure, and achieve their intended benefits for

the organization.

• Provide training and guidance to end users on the effective use and management of business applications.
• Maintains and Managing ERP systems in Fakeeh Care business units
• Supports multiple projects/tasks within assigned areas of ERP portfolio and related business applications
• Ensure that business applications comply with relevant best practices, regulatory requirements, enterprise
  
  

architecture standards, governance programs, and cybersecurity policies.

• Manage engagements with contracted vendors for business applications support, managed services, or
  
  

professional services to ensure that service delivery meets the targeted scope, time, cost, and quality

constraints.

• Investigate and resolve business applications related incidents in compliance with the organization's relevant
  
  

policies and procedures.

• Fulfill business applications related service requests in compliance with the organization's relevant policies
  
  

and procedures.

• Evaluate and process IT demand requests involving business applications and support fulfillment of those
  
  

that are approved in compliance with relevant policies and procedures, and by following the organization's IT

project management framework.

• Mentor and guide junior colleagues.
• Develop new system and application implementation plans, custom scripts, and testing procedures to ensure
  
  

operational reliability.

Continuously monitor the performance and availability of systems and networks to ensure efficient and

effective operation.

• Plan, test, and implement upgrades for information systems.
• Integrate new software applications into existing systems.
• Oversee and supervise system administrators, coordinating with different entities to ensure seamless
  
  

operations.

• Ensure new applications are integrated and deployed efficiently across the business.
• Maintain up-to-date technical documentation, ensuring it is organized and accessible for future reference.
• Develop and implement backup and disaster recovery procedures to safeguard data and systems.
• Develop procedures to maintain security and protect systems from unauthorized use, natural disasters, and
  
  

user abuse.

• Develop tools, procedures, and training sessions for Operations, Client Support, and Systems Development
  
  

staff to assist with their work.

• Install, configure, and maintain servers and data storage systems.
• Mentor team members and educate users on system administration best practices.
• Stay updated with emerging technologies and best practices in system administration to ensure continuous
  
  

improvement.

• Other duties as assigned within the scope of the job.
  
  

Requirements

Skills and Abilities:

• Strong knowledge of system administration for complex operating systems.
• Should have at least five full cycle implementation projects within the ERP
  
  

systems

• Proficiency in designing, implementing, and maintaining mission-critical systems.
• Expertise in monitoring system performance and availability.
• Strong problem-solving skills to address complex technical challenges.
• Excellent documentation and organizational skills for maintaining technical
  
  

records.

• Leadership and mentoring skills to guide team members and educate users.
• Knowledge of emerging technologies and best practices in system administration.
  
  

Experience

5+ years of experience in ERP implementation, management, or related role.

Managing and executing full lifecycle implementations across 5+ end-to-end ERP

projects. Extensive experience leading business process mapping and workflow

optimization across Finance, Supply Chain, and Human Capital Management modules

within the ERP System.

Education

Bachelor’s degree in Information Technology, Computer Science, or a related field.

Language

Excellent command of oral and written English and Arabic.

Licenses / Certifications

SCE, Professional certifications in business enterprise solutions (e.g., ERP Certification

Oracle OCP) are highly desirable.

The job description is subject to periodic review and may be updated