Patient Services Officer - Tamheer

Fakeeh Care Group


Date: 5 hours ago
City: Jeddah
Contract type: Full time
Description

Job Purpose:

To support and implement initiatives that enhance patient satisfaction, address concerns, gather and analyze patient feedback, and collaborate with staff to ensure a positive and patient-centered care experience within the assigned facility.

Key Responsibilities And Duties

  • Responds promptly and professionally to inquiries from patients, visitors, and staff, whether in person or by telephone.
  • Provides accurate and helpful information to patients, visitors, and the public in a clear and professional manner.
  • Performs daily rounds in inpatient rooms, outpatient clinics, waiting areas, and other facilities if applicable.
  • Identifies and documents findings during rounds and takes appropriate actions to resolve issues or escalates them as necessary.
  • Greets visitors and guests and directs them appropriately.
  • Receives and documents informal complaints and forwards them to the Patient Relations team.
  • Attends and supports emergency codes White and Mercy.
  • Assists patients during the discharge process to ensure a smooth and satisfactory experience if applicable.
  • Supports and enhances the overall patient journey by fostering a patient-centered approach.
  • Records all activities and findings related to inpatient rounds if applicable.
  • Maintains an in-depth understanding of the Fakeeh Health Care facility layout and services to provide accurate information and assistance.
  • Resolves customer complaints promptly and logically to enhance satisfaction and improve service quality.
  • Supports the collection and analysis of patient feedback to identify opportunities for improvement.

All Fakeeh Care employees are responsible for continuous improvement, including:

  • Performing all duties and tasks in a manner that supports Fakeeh’s Person-Centered care values.
  • Actively contributing to continuous improvement initiatives, within the scope of the role.
  • Adherence to safety protocols and proactively seeking to address any job-related safety concerns.
  • Maintaining strict confidentiality of all sensitive information accessed or encountered during work.
  • Complying with cybersecurity policies and standards to protect Fakeeh’s systems and participating in awareness training and initiatives to prevent cyber threats.
  • Adhering to and upholding Fakeeh Care’s code of conduct, policies and ethical standards.
  • Completion of mandatory education as per the requirement, at least one month prior to expiration.

Requirements

Skills and Abilities:

  • Time management skills
  • Computer skills MS Office.
  • Organization skills.
  • Communication skills.
  • Presentation skills.
  • Analytical skills.
  • Problem solving skills.

Experience

0 - 2 years of experience in patient relations, customer service, or a healthcare related role.

Education

Bachelor’s degree in Healthcare Management, Hospitality, Customer Service, or a related field.

Language

Fluency in written & spoken English and Arabic

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