Patient Services Officer - Tamheer
Fakeeh Care Group
Date: 2 weeks ago
City: Jeddah
Contract type: Full time
Description
Job Purpose:
To support and implement initiatives that enhance patient satisfaction, address concerns, gather and analyze patient feedback, and collaborate with staff to ensure a positive and patient-centered care experience within the assigned facility.
Key Responsibilities And Duties
Skills and Abilities:
0 - 2 years of experience in patient relations, customer service, or a healthcare related role.
Education
Bachelor’s degree in Healthcare Management, Hospitality, Customer Service, or a related field.
Language
Fluency in written & spoken English and Arabic
Job Purpose:
To support and implement initiatives that enhance patient satisfaction, address concerns, gather and analyze patient feedback, and collaborate with staff to ensure a positive and patient-centered care experience within the assigned facility.
Key Responsibilities And Duties
- Responds promptly and professionally to inquiries from patients, visitors, and staff, whether in person or by telephone.
- Provides accurate and helpful information to patients, visitors, and the public in a clear and professional manner.
- Performs daily rounds in inpatient rooms, outpatient clinics, waiting areas, and other facilities if applicable.
- Identifies and documents findings during rounds and takes appropriate actions to resolve issues or escalates them as necessary.
- Greets visitors and guests and directs them appropriately.
- Receives and documents informal complaints and forwards them to the Patient Relations team.
- Attends and supports emergency codes White and Mercy.
- Assists patients during the discharge process to ensure a smooth and satisfactory experience if applicable.
- Supports and enhances the overall patient journey by fostering a patient-centered approach.
- Records all activities and findings related to inpatient rounds if applicable.
- Maintains an in-depth understanding of the Fakeeh Health Care facility layout and services to provide accurate information and assistance.
- Resolves customer complaints promptly and logically to enhance satisfaction and improve service quality.
- Supports the collection and analysis of patient feedback to identify opportunities for improvement.
- Performing all duties and tasks in a manner that supports Fakeeh’s Person-Centered care values.
- Actively contributing to continuous improvement initiatives, within the scope of the role.
- Adherence to safety protocols and proactively seeking to address any job-related safety concerns.
- Maintaining strict confidentiality of all sensitive information accessed or encountered during work.
- Complying with cybersecurity policies and standards to protect Fakeeh’s systems and participating in awareness training and initiatives to prevent cyber threats.
- Adhering to and upholding Fakeeh Care’s code of conduct, policies and ethical standards.
- Completion of mandatory education as per the requirement, at least one month prior to expiration.
Skills and Abilities:
- Time management skills
- Computer skills MS Office.
- Organization skills.
- Communication skills.
- Presentation skills.
- Analytical skills.
- Problem solving skills.
0 - 2 years of experience in patient relations, customer service, or a healthcare related role.
Education
Bachelor’s degree in Healthcare Management, Hospitality, Customer Service, or a related field.
Language
Fluency in written & spoken English and Arabic
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