Patient relations officer
Fakeeh Care Group
Date: 2 weeks ago
City: Mecca
Contract type: Full time
Description
Skills and Abilities:
Senior Officer: Minimum of 3 years of experience in patient registration, appointment scheduling, or a related role.
Officer: 0 - 2 years of experience in patient registration, appointment scheduling, or a related role.
Education
Bachelor Degree in Business Administration or related field.
Language
Excellent command of oral and written English and prefer Arabic.
Licenses / Certifications
N/A
- Open and maintain patient files for new patients, ensuring all required information is accurately recorded.
- Schedule, reschedule, and cancel patient appointments as needed.
- Register patients upon arrival, verifying demographic and insurance information.
- Notify healthcare team members promptly when walk-in patients arrive.
- Ensure all valid documents (e.g., insurance approvals, identification) are current, available, and scanned intothe system.
- Answer phone calls at the assigned desk/reception, providing assistance and directing calls as needed.
- Receive and handle cash payments, ensuring accurate recording and reconciliation of transactions.
- Prepare and total all bills, ensure an accurate balance of transactions, and hand over documentation to theInsurance and Finance Coordinator at the end of the shift.
- Answer phone calls through the call center line, providing information and assistance to patients.
- Transfer calls to the relevant departments or personnel as required.
- Contact physicians to confirm duties and schedules as per the OPD (Outpatient Department) calendar.
- Other duties as assigned within the scope of the job.
Skills and Abilities:
- Working knowledge of MS Office applications and ERP systems.
- Analytical skills.
- Detailed oriented and problem-solving skills.
Senior Officer: Minimum of 3 years of experience in patient registration, appointment scheduling, or a related role.
Officer: 0 - 2 years of experience in patient registration, appointment scheduling, or a related role.
Education
Bachelor Degree in Business Administration or related field.
Language
Excellent command of oral and written English and prefer Arabic.
Licenses / Certifications
N/A
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