PATIENT FINANCIAL SERVICES ADVISOR.

Job Title

PATIENT FINANCIAL SERVICES ADVISOR

Job Family

Function

CFO

Job Code

30008791

Reports to Job

Business Unit Lead

Job Description Summary

The Patient financial Services Advisor provides supervised assistance as needed to patients regarding financial responsibilities, and insurance coverage. This includes validating patient coverage and eligibility, explaining charges, payment expectations and patient copayment , and front line cash and tax invoicing , cash collection, and processing refunds, guide patient s through available payment options and installment plans to ensure patient satisfaction and efficient financial services

Strategic Roles & Responsibilities %

00

Strategic Roles & Responsibilities

Operational Roles & Responsibilities %

100

Operational Roles & Responsibilities

• Verify insurance coverage and eligibility to ensure accurate billing and clear communication of financial responsibilities and address coverage discrepancies and work with insurance companies to resolve issues as needed
• Assist patients with financial responsibilities charges payment expectations and copayments and coordinate payment plans or offer information on financial assistance options and address basic financial inquiries Escalate complex issues to senior staff when necessary
• Handle frontline cash transactions including invoicing cash collection and refunds Ensure accurate processing of payments manage cash drawers or registers maintain transaction records reconcile cash receipts and report daily to the relevant reconciliation team or staff

Minimum Education Required

Bachelor degree in finance or related healthcare/finance field or Diploma with 6 8 years of experience in healthcare financial services

Professional Certifications Required

None

Years of Experience

Minimum 3 years' experience in Healthcare Financial Services

Languages

English:Advanced ; Arabic:Fully Proficient

Functional Competencies

• Due Diligence
• Audit Reporting
• Data Collection

Core Competencies

• Excellence
• Integrity
• Accountability
• Cybersecurity
• Person-Centered Care

Acknowledgement

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

Addendum Title

No

Supplemental Work/Experience/Education Information

N/A

Addendum Description

N/A