Patient Care Assistant-OPD

Description

Job Purpose:

To ensure comprehensive and compassionate care, supporting patients and healthcare professionals, and contributing to a positive and effective care environment.

Key Responsibilities And Duties

• Ensures the clinic or procedure room is fully equipped with all necessary instruments, devices, and supplies, maintaining readiness for patient care.
• Conducts comprehensive assessments of patients, including vital signs, medical history, fall risk evaluations, and screening for symptoms of infectious diseases. Document findings accurately and apply necessary precautions.
• Supports physicians during patient examinations and clinic-based procedures, prioritizing patient comfort and safety throughout the process.
• Coordinates and schedule follow-up appointments, referrals to specialists, and necessary diagnostic tests, ensuring seamless continuity of care.
• Monitors and manages medical supplies and equipment, ensuring the outpatient department (OPD) is adequately stocked. Implement efficient usage practices and confirm that all services are paid for prior to procedures.
• Accurately records vital signs, including temperature, pulse, respiration, pain level, oxygen saturation, and blood pressure, along with anthropometric measurements.
• Documents patient information and care activities meticulously in the system, ensuring compliance with organizational standards.
• Collaborates effectively with nurses, doctors, and other healthcare team members to support patient care plans and ensure coordinated delivery of care.
• Performs simple dressing changes as required, maintaining adherence to infection control protocols.
• Administers topical applications and eye drops with precision, ensuring patient comfort and safety.
• Conducts point-of-care testing as necessary, following established protocols and procedures.
• Ensures accurate charging for services rendered to patients, tracking and managing stock usage against the unit's inventory.
• Regularly monitors supply levels and check expiration dates of medications and instruments, ensuring timely replenishment.
• Informs the Nurse Manager of any deficits or nearly expired supplies to facilitate timely requests for replenishment from the main store.
• Takes appropriate actions in urgent or unexpected situations within the scope of routine responsibilities, ensuring patient safety.
• Identifies and reports defective or broken equipment, facility maintenance issues, and safety or environmental hazards to the appropriate personnel.
• Floats and covers other units as needed, completing tasks assigned by the Charge Nurse or Nurse Manager based on competency and availability.
• Works rotating shifts, including weekends and holidays, and remain available on call as required to meet departmental needs.
• Keeps current with professional development requirements to enhance knowledge, skills, and practice in the clinical setting.
• Maintains patient confidentiality, ensuring that sensitive information is kept secure and private.
• Assists patients with mobility needs, including transferring them between beds, chairs, and other locations, as well as aiding with walking or the use of mobility aids.
• Reports any incidents or safety concerns to the appropriate personnel and assist with necessary follow-up actions to promote a safe environment.
  
  

All Fakeeh Care employees are responsible for continuous improvement, including:

• Performing all duties and tasks in a manner that supports Fakeeh’s Person-Centered care values.
• Actively contributing to continuous improvement initiatives, within the scope of the role.
• Adherence to safety protocols and proactively seeking to address any job-related safety concerns.
• Maintaining strict confidentiality of all sensitive information accessed or encountered during work.
• Complying with cybersecurity policies and standards to protect Fakeeh’s systems and participating in awareness training and initiatives to prevent cyber threats.
• Adhering to and upholding Fakeeh Care’s code of conduct, policies and ethical standards.
• Completion of mandatory education as per the requirement, at least one month prior to expiration.
  
  

Requirements

Skills and Abilities:

• Accuracy, ability to work under stress and pressure.
• Initiative and can work as a team member.
• Able to adapt to change and upgrading technologies.
  
  

Experience

• 1 year of experience as a Patient Care Assistant
• Transition to practice program for fresh graduates from relevant program
  
  

Education

Training program as Patient Care Assistant / Diploma in Nursing or in the same field

Language

Fluency in spoken and written English is essential, and Arabic is desirable

Licenses / Certifications

License from the country of origin, License for practice as per the regional health regulatory authority e.g. (SCFHS / DHA), BLS, ACLS and other LSTC courses as applicable.