Palace Operations Duty Manager

Job Purpose

The Palace Operations Duty Manager is responsible for overseeing the daily operations, maintenance, and guest services within the palace premises. This role ensures the highest standards of luxury, discretion, and service excellence, in line with Al Khozama’s reputation for premium hospitality and meticulous attention to detail. The Palace Manager will lead and manage household staff, coordinate with external vendors, and ensure seamless operations that reflect the distinguished lifestyle and expectations of the residence.

Key Responsibilities

1. Operational Management

• Oversee all day-to-day palace operations, ensuring the residence is maintained to the highest standards of cleanliness, order, and presentation.
• Develop and implement operating procedures, service standards, and maintenance schedules.
• Manage and coordinate activities across housekeeping, laundry, security, F&B service, and technical maintenance teams.
• Ensure smooth execution of events, visits, and VIP receptions within the palace.

2. Staff Leadership & Training

• Recruit, train, and supervise household and support staff to ensure professionalism, efficiency, and confidentiality.
• Conduct regular performance evaluations and implement training programs to enhance service delivery.
• Foster a positive and disciplined working environment aligned with Al Khozama’s hospitality values.

3. Guest Relations & Service Excellence

• Ensure all guests and residents receive personalized, discreet, and seamless service.
• Anticipate and respond promptly to the needs and preferences of the principal and guests.
• Maintain confidentiality and uphold privacy protocols at all times.

4. Financial & Inventory Management

• Manage budgets, purchasing, and expense tracking related to palace operations.
• Oversee inventory control for linens, supplies, furnishings, and pantry items.
• Ensure cost efficiency without compromising service quality.

5. Property Maintenance & Vendor Coordination

• Coordinate with facility management, maintenance contractors, and external suppliers to ensure the palace’s infrastructure and amenities are in excellent condition.
• Supervise renovations, repairs, or special projects as required.
• Coordinate with the Hospitality Corporate Director of Engineering on all technical and facility-related matters to ensure alignment with corporate engineering standards and procedures.
• Liaise with Facility Management teams, maintenance contractors, and external vendors to ensure all building systems, utilities, and equipment are properly maintained and operating efficiently.
• Monitor and coordinate preventive maintenance activities and Annual Maintenance Contracts (AMC) to ensure timely service and compliance with technical standards.
• Oversee vendor visits, inspections, and technical service activities, ensuring proper supervision and reporting of all works conducted at the palace.
• Coordinate with the landscape contractor for the maintenance and upkeep of landscape and outdoor areas, ensuring the grounds reflect the expected luxury standards.
• Monitor daily utility consumption (electricity, water, gas where applicable) and report abnormalities or inefficiencies to the Corporate Engineering team.
• Coordinate and follow up on repairs, upgrades, or special technical projects in collaboration with the Corporate Engineering.

6. Health, Safety & Compliance

• Ensure compliance with all safety, hygiene, and security protocols.
• Maintain emergency procedures and coordinate with security personnel for all protection-related matters.

Qualification and Experience

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.

Certifications

Years of Experience

• Minimum of 8–10 years of experience in luxury hospitality, private estate, or five-star hotel management; at least 3 years in a managerial role.

Nature of Experience

• Strong leadership, organizational, and communication skills.
• Proven ability to manage a large, multicultural team with discretion and tact.
• Excellent knowledge of luxury service standards, etiquette, and household management systems.

Language Skills

• Fluent in English; Arabic is an advantage.