Operation Officer

The Operations Officer is responsible for supporting the day-to-day operational activities of the organization to ensure efficiency, compliance, and smooth business processes. The role coordinates with various departments, monitors operational performance, maintains records, and contributes to process improvements that enhance productivity and service delivery.

Operations Management

• Coordinate and monitor daily operational activities to ensure business continuity.
• Implement operational policies, procedures, and best practices.
• Track operational performance and identify areas for improvement.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Support the execution of operational projects and initiatives.

Administrative Support

• Prepare and maintain operational reports, records, and documentation.
• Coordinate with internal departments and external vendors as required.
• Monitor inventory, supplies, and operational resources.
• Assist in scheduling, planning, and organizing operational activities.
• Maintain accurate databases and filing systems.

Process Improvement

• Identify operational inefficiencies and recommend corrective actions.
• Support the development and implementation of process improvement initiatives.
• Monitor key performance indicators (KPIs) and prepare performance reports.
• Participate in audits and compliance reviews.

Stakeholder Coordination

• Serve as a point of contact for operational inquiries.
• Collaborate with department managers to resolve operational issues.
• Support customer, vendor, and stakeholder communication related to operations.
• Ensure timely resolution of operational challenges and escalations.

Requirements

Bachelor's degree in Business Administration, Operations Management, Management, or a related field.

2–5 years of experience in operations, administration, or a related role.

Experience in coordinating operational activities and process management.

Experience working in a fast-paced business environment is preferred.