Onsite Support Consultant

Job Description

Congratulations, you have taken the first step towards bagging a career-defining role. Join our team of superheroes that safeguard data wherever it goes.
About Seclore:
Seclore is home to innovators, risk-takers, and problem solvers redefining data security
We help the world’s leading enterprises share data fearlessly. Our data-centric approach to cybersecurity protects and controls information wherever it travels—inside or outside the organization. Enterprises choose Seclore to prevent data theft, safeguard critical digital assets, and stay compliant without sacrificing collaboration or productivity. We are embarking on an exciting and inspiring journey to expand our product footprint and grow our addressable market leveraging new capabilities offered by GenAI Know more about us at www.seclore.com You would love our tribe: If you are a risk-taker, innovator, and fearless problem solver who loves solving challenges of data security, then this is the place for you! A sneak peek into the role: This position is for self-motivated and highly energetic individuals who can think of multiple solutions for a given problem and help in decision-making while working in a super‑agile environment Here's what you will get to explore:

• Act as the primary point of contact by providing technical support to enterprise customers while being stationed at the customer location
• Handle real‑time email or voice call queries and respond in a timely manner
• Advocate for the customer by ensuring their concerns and issues are addressed effectively
• Achieve a strong understanding of Seclore products and develop expertise in their functionality
• Apply knowledge, experience, and analytical skills to diagnose and resolve issues in unique and complex customer environments
• Strive to provide resolutions on the first interaction with the customer
• Manage multiple cases simultaneously, addressing varying degrees of severity
• Effectively communicate procedural and technical issues to internal teams, customers, and stakeholders
• Prioritize and manage the schedule of cases, determine their priority level, and set expectations with customers
• Assess the need to escalate cases to the appropriate resources for handling complex issues or situations
• Engage with internal teams to prioritize and address customer requests efficiently
• Conduct research on operating systems, infrastructure technologies, and Seclore products as required
• Participate in new product releases, ensuring that all necessary training and information requirements are met to provide support for the new release
• Engage in ongoing training, self‑learning, and functional/organizational development
• Create and update documentation and support knowledge bases to reduce troubleshooting time and drive faster resolutions
• Collaborate with internal and customer teams with diverse expertise to enhance the overall support experience

We can see the next Entrepreneur At Seclore if you:

• Have BE / B.Tech / MCA / PGDST qualification from reputed institutes
• Are tech‑agnostic, think innovatively and take calculated risk
• Have experience and skills in requirement analysis and impact assessment
• Have experience and skills in designing systems, components and modules
• Have experience and skills in technology evaluation and decision
• Have experience in mentoring team members for technical skills
• Have experience in guiding team for technical needs
• Have attitude, perseverance, innovation, and curiosity to meet and overcome challenges
• Have working proficiency and communication skills in verbal and written English

Let’s build the future of data security at Seclore together.