Officer - Human Capital

Objective

The Officer - Human Capital is responsible for assisting in the execution of various HR processes, including recruitment coordination, employee onboarding, training support, and routine HR documentation. This role supports the Human Capital team in ensuring smooth day-to-day HR operations while maintaining accurate records and supporting internal communications with employees and departments.

Key Responsibility

HR Administrative Support

• Assist in preparing onboarding kits, joining forms, ID card requests, and welcome letters for new joiners.
• Collect, scan, and file employee documents (physical & digital) including passports, visas, contracts, and policies.
• Track pending documentation and follow up with employees to ensure all required information is submitted.
  
  

Data Entry & Record Maintenance

• Enter employee details into the HRMS or spreadsheets for new joiners, exits, and changes.
• Maintain up-to-date logs and trackers for medical insurance, visa status, contract renewals, and leave records.
• Ensure all data is accurate, consistent, and aligned with audit and policy requirements.
  
  

Support for Employee Lifecycle Activities

• Coordinate with Admin and PRO teams for scheduling medicals, visa renewals, and document pickups.
• Prepare basic HR letters (e.g., address proof, salary certificate) using standard templates under guidance.
• Assist with offboarding tasks such as collecting ID cards, tracking clearance forms, and updating exit trackers.
  
  

Assisting HR Processes & Events

• Provide logistical support during HR events, townhalls, and employee engagement activities.
• Distribute circulars, announcements, and feedback forms; assist in collecting and compiling responses.
• Organize HR filing cabinets, maintain proper labeling and sorting of employee folders.
  
  

Compliance & Policy Support

• Ensure all employee files are maintained as per the company’s audit and compliance guidelines.
• Support the team in preparing for internal and external audits by providing access to documents and records.
• Flag inconsistencies or missing documents to the Executive/Sr. Executive for action.
  
  

Team Collaboration

• Collaborate with cross-functional teams (e.g., Payroll, Admin, IT) for smooth coordination of day-to-day employee services.
• Maintain a helpful and professional approach in responding to staff queries or guiding them on basic HR formalities.
  
  

Desired Experience

The ideal Officer – Human Capital in a retail company should have 1-3 years of progressive experience in human resource/HRMS/administration. Proven success in driving high level cross functional collaboration, enhancing customer engagement, and achieving & exceeding sales KPI targets for stores.