OBD Booking senior officer

Fakeeh Care Group


Date: 8 hours ago
City: Mecca
Contract type: Full time
Description

  • Responsible for entering OPD doctors’ schedules in the system.
  • Reviews the daily Outpatient Clinic schedule to ensure accuracy and availability.
  • Responsible for applying cancellation, sick leave, or any changes in the outpatient clinic schedule sheet

provided by the Outpatient Director or sent through internal mail.

  • Checks physicians’ leaves to ensure that clinics are closed during the period of their absence.
  • Informs the Medical Records unit if there’s any duplication in the Medical Record.
  • Performs all call center functions to cover any shortage in the OPD bookings.
  • Responds to customers’ inquiries and complaints accurately and within a certain time frame.
  • Coordinates with medical staff and other departments to ensure that all scheduling conflicts or issues are

resolved promptly.

  • Monitors and tracks patient appointments to ensure efficient clinic flow and minimize patient waiting times.
  • Assists patients with appointment rescheduling or cancellations, providing alternative options if needed.
  • Provides support to patients and families by giving clear directions to the OPD facilities and assisting with any

appointment-related questions.

  • Other duties as assigned within the scope of the job.

Requirements

Skills and Abilities:

  • Strong communication skills.
  • Excellent customer service skills.
  • Ability to handle a high volume of calls or inquiries in a timely and efficient

manner.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Mgr-Reservations

Le Méridien Hotels & Resorts, Mecca
6 days ago
Additional InformationJob Number 26069299Job Category ReservationsLocation King Abdulaziz Road, Makkah, Saudi Arabia, Saudi Arabia, 13700VIEW ON MAPSchedule Full TimeLocated Remotely? NPosition Type ManagementJob SummaryResponsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible...

Tamayyaz - Waiter/Waitress - Saudi Only

ACCOR, Mecca
1 week ago
Company Description “A passion for perfection” Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use and develop their knowledge to reinvent their career path. Swissôtel Al Maqam...

Kitchen Technician

ACCOR, Mecca
1 week ago
Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and...