NOC Engineer

About 2P

Since 2004, 2P has been a leader in Saudi Arabia’s ICT landscape, delivering integrated technology solutions that help organizations accelerate digital transformation and improve operational efficiency. With a strong foundation in innovation and service excellence, 2P continues to provide end-to-end solutions through its specialized business units and trusted market expertise. We are always looking to connect with talented professionals who are passionate about making an impact and growing within a dynamic, forward-looking environment.

NOC Engineer:

Job Purpose

The NOC Engineer is responsible for monitoring, diagnosing, and resolving network and system issues in real time to ensure continuous availability and optimal performance of infrastructure and services. The role also involves responding to alerts, troubleshooting incidents, and escalating unresolved issues to the appropriate teams or vendors.

Key Responsibilities

Network Monitoring & Incident Management

• Continuously monitor network systems, infrastructure, and applications to detect anomalies and service interruptions.
• Respond promptly to system alerts and troubleshoot incidents to maintain service availability.
• Escalate unresolved issues to relevant internal teams or external vendors when required.
• Ensure compliance with incident response and escalation procedures.

Preventive Maintenance & Optimization

• Conduct routine system and network health checks to ensure stable operations.
• Identify recurring issues and analyze trends to recommend preventive actions.
• Support continuous improvement initiatives to enhance NOC operational efficiency and service reliability.

Incident Reporting & Documentation

• Accurately document incidents, troubleshooting activities, and resolutions within the ticketing system.
• Prepare and submit incident reports to the Network Manager or relevant stakeholders.
• Maintain proper escalation records and ensure timely communication during incidents.
• Support and execute additional tasks and projects assigned by management within the required timelines.

Qualifications & Requirements

Education

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Preferred certifications:
• CompTIA Network+
• ITIL Foundation
• Or equivalent certifications

Experience

• 1–3 years of experience in Network Operations Center (NOC), IT Operations, or related technical support roles.

Technical Skills

• Good understanding of network monitoring and alert management processes.
• Familiarity with incident management and escalation procedures.
• Knowledge of diagnostic and troubleshooting tools for identifying network anomalies.
• Basic understanding of infrastructure and network operations concepts.

Competencies

• Problem-solving and analytical thinking.
• Communication and coordination skills.
• Ability to work under pressure in a 24/7 operational environment.
• Teamwork and accountability.
• Customer-oriented mindset.