National Service Planning GM

Job Title: National Service Planning GM

Abdul Latif Jameel comprises diversified businesses with deep roots in the Middle East, North Africa, and Turkey (MENAT region). Strong networks and long-established relationships make us a powerful partner, opening doors for those who want to do business in the region.

Our businesses represent some of the world’s leading brands, earning us their trust and building long-lasting and mutually beneficial relationships. Our commitment to anticipate and support our partners’ needs has driven our success.

From our modest beginnings 75 years ago as a small trading business and then a Toyota distributorship in Jeddah, Saudi Arabia, we have established an extensive operations infrastructure, built the largest vehicle distribution network in Saudi Arabia, and, along the way, we have accumulated comprehensive automotive expertise throughout the region.

Applying our vast experience in the automotive sector, we’ve used our expertise and operations infrastructure to diversify into new sectors that contribute to the ‘infrastructure of life’ in the MENAT region.

Financial Job Dimensions

Degree of supervision

General supervision over Planning & Operation Kaizen activities

Level of Authority

General authority to manage Planning & Operation Kaizen activities

Purpose of the Job

Provide planning & operations support needed to effectively manage BIT aftersales operations in line with the Company vision and mission. Develop & manage department Strategy, Hoshin, Project Plans, SOPs, Digital initiatives, Budget & Incentive schemes to achieve Key objectives and KPIs that creates a competitive advantage for BIT centers to deliver Best in Town Guest Experience. Monitor progress through periodic Hoshin review sessions. Support all Gemba Leaders in making & implementing TPS / TBP projects to enhance Kaizen mindset & culture. Support in achieving Financial & Operations KPIs through efficient monitoring & action plans implementation with strong follow-up.

Key Accountabilities: Description

Hoshin management & monitoring for BIT aftersales

Develop & cascade Project Plans for key initiatives at BIT centers

Develop annual Budget for BIT aftersales centers in close co-ordination with BIT centers & ensure achievement of all Financial KPIs

Manage monthly KPIs reports, financial reports and management Presentations.

Mentor Gemba Leaders in developing & implementing TPS / TBP / SGA projects and also supervise BIT centers to maintain their respective center Obeya & demonstrate progress achieved to Management

Key Accountabilities: Performance Indicators

Monthly Hoshin review

Action Plan achievement %

Annual Budget as per timelines

Achieve Sales, GP, OPEX & OP targetsSubmission Date and Quality

No. of TPS – TBP – SGAs implemented

Major Activities

Develop department Hoshin & cascade to all Key aftersales management Team & do monthly review

Provide Project Management for all Key initiatives & track achievement of action plans

Develop annual Budget & cascade to all BIT centers (Sales, COS, OPEX, CAPEX, Manpower plan, etc)

Ensure all KPI reports are made available to effectively monitor progress & take prompt actions

Make monthly management presentations & provide update to BIT management on KPIs & Initiatives

Train & Mentor frontline staff to implement TPS / TBP / SGA to promote Kaizen culture

Support all BIT centers to manage & maintain their Obeya activities to effectively present their challenges & success

Manage Incentive & Reward schemes to unleash full potential of Gemba Staff & keep them motivated

Host all key visits & events of BIT aftersales department

Conduct various research & surveys to determine gaps / opportunities in the Market, Guest & internal stakeholder needs

Job Context

• The job holder requires advanced knowledge in automotive aftersales business management
• The job holder has to support in implementation, sustainability & roll out of core BIT activities
• He will be responsible to provide project management for all BIT aftersales projects

Framework, Boundaries & Decision Making Authority

• The job holder has freedom to update & develop SOPs at BIT centers
• The job holder is responsible for Quality & Accuracy of all KPI reports

Organizational / Functional Strategic Focus

This role will focus on monitoring all BIT projects & ensuring all key objectives & KPIs are achieved by Gemba Staff in a timely manner, to achieve the department Hoshin

Minimum Qualifications

Bachelor’s Degree in Automotive / Mechanical / Industrial

Minimum Experience

5 to 10 years of experience in automotive aftersales planning & operations

Job-Specific Skills

Strategic thinking, Project Management, Time Management, Problem Solving, Presentation skills & Event management / hosting skills

Languages

English / Arabic

Special Certifications / Membership

Project Management

TBP & Kaizen Coach

Presentation Skills

Competencies

Learns Through Reflection (Middle Management)

Fosters Collaboration (Middle Management)

Ensures Accountability (Middle Management)

Plans & Aligns (Middle Management)

Focuses on the customer (Middle Management)

Why Work for Us?

With a truly international footprint and more than three quarters of a century of commercial success behind us, we are today, not only a leading employer across the Middle East, North Africa and Turkey (MENAT) region, but also offer exciting opportunities worldwide, from Chile to Japan, from the UK to Australia.

Our values guide the way we work with our business partners, within our communities, and with each other.

Through Respect, Innovation, a Pioneering Spirit, and Empowerment, we are proud of our culture which sees ideas blossom, people thrive and successes flourish.