Medical Director
Bupa Arabia
Date: 2 weeks ago
City: Riyadh
Contract type: Full time
Job Description
To provide clinical leadership for the Integrated Care Center (ICC), ensuring delivery of high-quality, safe, and patient-centered care. The Medical Director is accountable for clinical governance, physician performance, regulatory compliance, and alignment of clinical services with organizational goals, including quality outcomes, patient experience, and cost-effective care.
Clinical Leadership, Governance,
Accreditation & Regulatory Compliance
Medicine and Surgery
To provide clinical leadership for the Integrated Care Center (ICC), ensuring delivery of high-quality, safe, and patient-centered care. The Medical Director is accountable for clinical governance, physician performance, regulatory compliance, and alignment of clinical services with organizational goals, including quality outcomes, patient experience, and cost-effective care.
Clinical Leadership, Governance,
Accreditation & Regulatory Compliance
- Provide overall clinical leadership for the ICC clinical services and medical operations
- Enforce clinical policies, protocols, and standards of care
- Lead clinical governance meetings and medical committee activities in the center
- Oversee the credentialing and privileging process for all medical staff
- Ensure compliance with MOH KSA regulations and CBAHI accreditation standards
- Lead CBAHI accreditation preparation and audit activities for the center with collaboration with Medical Quality team
- Maintain up-to-date policies per CBAHI chapter standards.
- Respond to regulatory authority inquiries and inspection findings
- Ensure maintenance of accurate medical records and documentation standards
- Monitor clinical KPIs and quality indicators
- Lead root cause analysis for adverse events and near-misses
- Implement evidence-based clinical improvement initiatives
- Champion a culture of patient safety across all care team
- Oversee IPSG implementation and monitoring.
- Lead center physician recruitment, onboarding, and retention processes
- Ensure that regular performance appraisals and competency assessments are conducted
- Manage physician scheduling and workload distribution
- Identify training needs for medical staff
- Handle medical staff disciplinary matters in line with HR policie
- Oversee day-to-day clinical operations across the ICC clinic
- Ensure optimal patient flow and reduce wait times working with patient experience and service team
- Monitor adherence to clinical care pathways and referral protocols
- Contribute to the strategic vision and business planning of the ICC clinic
- Represent the ICC in senior leadership discussions
- Build and maintain relationships with MOH, and external entities.
- Identify opportunities for new clinical services and program expansion
- Report clinical performance outcomes to senior management
- Any other duties assigned by Executive Director – Medical
- Deliver safe, evidence-based, and patient-centered clinical care within scope of specialty by conducting patient consultations, assessments, diagnosis, and treatment.
- Maintain clinical excellence while acting as a role model for medical staff.
- Maintain accurate, timely medical documentation.
- Ensure continuity, efficiency, and quality of patient services.
- Clinical leadership and decision making
- Demonstrated experience managing multi-specialty ambulatory care settings
- Experience in clinical governance, quality improvement, and patient safety programs
- Experience leading accreditation processes (CBAHI, JCI, or equivalent national/international standards)
- Familiarity with MOH regulatory frameworks, healthcare policies, and licensing requirements
- Excellent communication skills.
- High standards of professionalism, confidentiality, and governance.
- Risk management and problem solving
- Strong judgement, professionalism and ethical practice
- Excellent computer skills
- Fluent Arabic and English languages
Medicine and Surgery
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