Lifestyle Concierge-Receptionist

Location: Salamah Project, Jeddah, Saudi Arabia

Job Summary:

The Lifestyle Concierge serves as the first point of contact for visitors and tenants, combining responsibilities of guest relations and front desk reception. This role is responsible for delivering a premium customer experience by assisting with inquiries, managing requests, and ensuring smooth day-to-day front-of-house operations, including coordination of maintenance and housekeeping services.

Key Responsibilities:

• Greet and welcome visitors, tenants, and clients in a warm and professional manner.
• Manage front desk operations including check-ins, registrations, and inquiries.
• Handle customer requests, bookings, and service coordination efficiently.
• Act as a liaison between guests and internal departments to ensure timely service delivery.
• Receive, log, and follow up on maintenance and housekeeping requests, ensuring timely resolution.
• Coordinate with maintenance and housekeeping teams to address issues and track completion.
• Handle and resolve complaints related to maintenance, cleanliness, and services, escalating when necessary.
• Provide information about facilities, services, and nearby amenities.
• Maintain a clean, organized, and presentable reception area at all times.
• Support events, tenant engagement activities, and special arrangements when required.
• Ensure adherence to company standards of hospitality and customer service excellence.

Qualifications & Requirements:

• 6 months to 3 years of relevant experience in hospitality, guest relations, or front desk roles.
• Fluency in English is required (Arabic is a plus).
• Previous experience in the hospitality sector is highly preferred.
• Strong communication and interpersonal skills.
• Presentable, customer-oriented, and service-driven personality.
• Ability to multitask and work under pressure in a fast-paced environment.

Preferred Profile:

A proactive and detail-oriented individual with a passion for hospitality and delivering exceptional guest experiences. The ideal candidate should be approachable, professional, and capable of managing guest needs while ensuring efficient coordination of operational services.