L2 Support Engineer OSS with Linux
Comarch
Date: 2 weeks ago
City: Dammam
Contract type: Full time
The L2 Support Engineer (OSS) provides advanced technical support for Operations Support Systems used in telecom or IT service environments.
If you are looking for a place where you can directly impact the core operations of major telecom companies and work with robust, continuously developing solutions and services, we invite you to explore this opportunity with Comarch.
Candidate profile
If you are looking for a place where you can directly impact the core operations of major telecom companies and work with robust, continuously developing solutions and services, we invite you to explore this opportunity with Comarch.
Candidate profile
- Computer Science (or Software/Computer/Telecom Engineering) degree.
- Telecom industry experience (on operator or vendor side).
- OSS hands-on experience (L2 support / Application support / OSS operations).
- Strong technical troubleshooting (SQL, Linux, logs, APIs, scripting).
- Fluency in English; Arabic speaking is a strong advantage.
- Based in Dammam.
- Technical support (L2) for customers, analysis and resolution of software errors reported by technical staff of operators (telecom/network providers).
- Resolving bugs from test environments as well as occasional retests of the bugfixes.
- Handling tickets in the system, as well as monitoring their status and meeting established response deadlines (SLA - Service Level Agreement).
- Reacting to events detected by the monitoring systems.
- Application and data management, application installation in the form of a full release or single patches/hotfixes.
- Close cooperation with the Production and Development (R&D) department and the Delivery department.
- Creating and updating technical documentation describing problem-solving processes.
- Support during planned maintenance windows, upgrades, and major releases.
- Competitive salary and stable employment – over 30 years of market presence.
- Professional growth opportunities and access to a global knowledge base.
- Join an international leader in digital transformation.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Product Specialist - Hematology
Johnson & Johnson Innovative Medicine,
Dammam
5 days ago
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions...
Freelance Recruiter – Mass Blue-Collar Hiring
Taeyen-تعيين,
Dammam
1 week ago
Freelance Recruiters – Mass Blue-Collar Hiring (Saudi Arabia & Multiple Countries)About TaeyenTaeyen is a Saudi-based workforce solutions and recruitment company specializing in large-scale manpower supply for leading projects across the Kingdom of Saudi Arabia. We partner with employers across multiple industries to deliver reliable, compliant, and high-quality blue-collar talent from Saudi Arabia and various international labor source countries.Role OverviewWe are...
Customer Service Specialist Admin (Remote)
PULSEMEDIA (EMEA),
Dammam
1 week ago
About PulseMediaPulseMedia is a forward-thinking digital media and marketing company dedicated to helping businesses grow through innovative digital solutions and exceptional customer experiences. We believe outstanding service and efficient operations are the foundation of long-term client relationships. As we continue to expand, we are seeking a highly organized and customer-focused Customer Service Specialist Admin to join our remote team.Position OverviewThe...
