Key Account Manager (Pharmacy Chains) - KSA

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Key Responsibilities:

Account Leadership & Strategy:

• Develop and execute strategic plans for major pharmacy chains in KSA, aligned with overall business objectives and integrated dermatology strategy
• Build and maintain strong relationships with key stakeholders and decision-makers at customer level
• Lead Joint Business Planning (JBP) with customers, defining growth drivers, trade plans, and category opportunities

Sales & Financial Performance:

• Deliver volume, value, and profitability targets through effective account management
• Own forecasting, demand planning, and financial performance for assigned accounts (including trade investment optimization)
• Monitor KPIs (sell-in, sell-out, stock, ROI) and take corrective actions to maximize performance

• Commercial Excellence & Negotiation:

• Lead commercial negotiations including pricing, trade terms, and promotional plans
• Ensure competitive positioning while maximizing profitability and return on investment

• Execution & Field Alignment:

• Ensure best-in-class in-store execution across all touchpoints (availability, visibility, merchandising, promotions)
• Collaborate with field teams to translate account plans into actionable execution priorities

• Omnichannel & Ecommerce:

• Drive growth across online and offline channels, including e-commerce platforms
• Optimize digital visibility, content, and promotional activities across customer platforms

• People Management:

• Lead, coach, and develop a team of Key Account Executives / Sales team members
• Set clear objectives, monitor performance, and drive a high-performance culture

• Cross-functional Collaboration:

• Partner closely with marketing, supply chain, finance, and sales teams to ensure seamless execution
• Lead cross-functional alignment to deliver a unified “One Galderma” approach

• Market Insights & Innovation:

• Analyze market trends, competitor activity, and shopper insights to identify opportunities and risks
• Lead successful execution of new product launches and portfolio expansion within accounts

• Compliance & Governance:

• Ensure adherence to all company policies, legal requirements, and ethical standards

What We're Looking For:

• 6–10+ years of experience in Key Account Management within FMCG / Consumer Health / Pharma (dermatology or skincare is a plus)
• Proven track record managing major pharmacy chains or modern trade accounts
• Strong commercial acumen with experience in negotiations, trade planning, and P&L management
• Experience leading and developing teams in a fast-paced, performance-driven environment
• Strong analytical skills with the ability to translate data into actionable insights
• Experience in e-commerce / omnichannel account management is highly desirable
• Excellent stakeholder management and influencing skills with ability to operate at senior levels
• Results-driven mindset with strong ownership and accountability
• Fluent in English; Arabic is a strong advantage
• Willingness to be based in Jeddah, KSA

Our people make a difference At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do