Key Account Manager - Delivery Platforms

About the Role

Kaffu Salla are looking for an experienced Key Account Manager for one of our merchants to manage and grow the company's presence across delivery platforms such as Jahez, HungerStation, and other online delivery applications.

The ideal candidate will be responsible for managing platform accounts, driving sales growth, achieving revenue targets, and improving product visibility and performance across delivery channels.

Key Responsibilities

• Manage the company's accounts across delivery platforms, including Jahez, HungerStation, and other relevant applications.
• Monitor sales performance, orders, revenue, and key account KPIs.
• Build and maintain strong relationships with platform account managers.
• Manage product listings, pricing, availability, and promotional activities.
• Analyze sales reports and identify opportunities to increase revenue and market share.
• Monitor competitors, pricing, and product positioning across platforms.
• Resolve operational and account-related issues in coordination with internal teams and platform partners.
• Prepare regular performance reports and provide recommendations for improvement.

Requirements

• Minimum 3–5 years of experience in Key Account Management, preferably managing delivery platforms.
• Proven experience managing accounts on platforms such as Jahez, HungerStation, Ninja, ToYou, or similar applications.
• Experience working with sales targets, revenue growth, and account performance KPIs.
• Strong negotiation and relationship management skills.
• Experience in FMCG, consumer goods, retail, or e-commerce is highly preferred.
• Strong analytical skills and proficiency in Excel and sales reporting.
• Ability to manage multiple platform accounts independently.