Key Account Manager

Shape & Create - And make it happen!

The Villeroy & Boch Group with its Ideal Standard brand is one of the world's leading manufacturers in the ceramics and lifestyle sector. With our innovative and stylish products from the Dining & Lifestyle and Bath & Wellness segments, we have been creating moments and rooms to feel good in since 1748. Our success is based on the passion, design expertise and innovative strength of our more than 13,000 employees in 42 countries.

Want to become part of us? #shapeandcreate

Role:

• Develop and maintain strong relationships with wholesale customers, including distributors, wholesalers, and retailers.
• Attend needed Internal Sales calls or meetings and actively participate.
• Ensure a steady corporate reporting system is followed at all times.
• Make recommendations towards facilitating a more sustainable progress within the set sales strategy in order to maximize coverage, sales and increase market share.
• Provide exceptional customer service and support to wholesale customers, addressing their inquiries, concerns, and product-related issues on a timely manner.
• Act proactively with high level of credibility and responsibility towards management reporting.
• Collaborate with the marketing team to develop and execute effective sales and marketing campaigns targeted at wholesale customers.
• Stay updated with industry trends, competitor activities, and market conditions to effectively position products and drive sales.
• Collaborate with cross-functional teams, including supply chain, customer service and finance, to ensure smooth order fulfilment, timely delivery, and accurate invoicing.
• Identify and target new business opportunities to expand the wholesale customer base.

Profile:

• Strong communication and socializing skills.
• Outstanding persuasion skills.
• Strong analytical skills.
• High presentation skills.
• A professional, courteous, and helpful manner.
• Outstanding organizational skills.
• Ability to multi-task and carry out multiple responsibilities.
• Ability to work with a team and being an effective team member.
• Ability to work and handle customers under stress and meet deadlines.

Education and/ or Experience:

• Bachelor’s degree in business administration/marketing.
• 3 – 5 years of building materials wholesale sales experience in the assigned area.
• Understanding of local trade and market demands is important.

Language Skills:

• The ability to respond to common inquiries or complaints from customers in effective English language; verbal and written communication skills. Arabic language is an asset.

Measures of Performance:

• Sales Performance across the area, based on Sales KPI’s
• New businesses initiated as per SMART objectives

Business capabilities:

• Customer understanding and Relationships
• Selling and Influencing
• Negotiation
• Channel and Customer Activation
• Channel and Customer Strategy and Planning
• Commercial Management
• Resource Planning and Organization

Think outside the box with us! #shapeandcreate