IT Support Technician

Provide technical support to end users by maintaining IT systems, troubleshooting technical issues, and ensuring the efficient operation of hardware, software, and network infrastructure across the organization.

• Provide technical support to end users and resolve IT-related issues.

• Install, configure, and maintain computer hardware and software.

• Troubleshoot network, printer, and system problems.

• Manage user accounts and access permissions.

• Document incidents and provide timely resolutions.

• Perform routine system maintenance and updates.

• Escalate complex technical issues when required.

Ensure compliance with IT policies and security standards.

Requirements

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.

• 1–3 years of experience in IT Support or a similar role.

• Knowledge of operating systems, computer hardware, software applications, Microsoft Office, and troubleshooting techniques.

• Strong communication, problem-solving, customer service, teamwork, and time management skills.

• CompTIA A+, Network+, Microsoft Certified Professional (MCP), or equivalent certifications are preferred.