IT & ERP Systems Specialist

Location: Riyadh, Saudi Arabia

Employment Type: Full-Time

Department: Information Technology

The IT & ERP Systems Specialist will be responsible for overseeing the company's ERP system, business applications, IT infrastructure, and information security.

The role requires a technically competent professional capable of managing external software vendors, reviewing development requirements and deliverables, supervising system implementations and migrations, and ensuring technology investments are cost-effective and aligned with business needs.

A key responsibility is to protect the company's interests by identifying technical deficiencies, preventing unnecessary change requests, challenging unjustified vendor charges, and ensuring all contractual deliverables meet agreed requirements.

1. ERP Management: Administer, maintain, and continuously improve the company's ERP system, ensuring reliability, efficiency, and alignment with business operations.
2. Vendor Management: Act as the primary technical contact with ERP providers, software developers, and IT vendors, overseeing their performance, commitments, and deliverables.
3. Requirements Analysis: Gather, review, and document business and technical requirements, identifying gaps, ambiguities, and dependencies before development begins.
4. Change Request Control: Independently evaluate vendor change requests, technical proposals, and development quotations to prevent unnecessary costs, duplicated work, and charges for previously agreed requirements.
5. Technical Quality Assurance: Review and test software deliverables, ERP enhancements, and integrations against approved specifications, ensuring defects and incomplete implementations are corrected before acceptance.
6. System Implementation & Migration: Coordinate ERP upgrades, software migrations, data transfers, and system integrations while ensuring data integrity and minimal operational disruption.
7. Software & Application Management: Oversee the company's business applications, software licensing, integrations, and technology solutions.
8. IT Infrastructure Administration: Manage corporate email systems, user accounts, directory services, computers, networks, and related IT infrastructure.
9. Information Security: Implement and maintain cybersecurity controls, access permissions, endpoint protection, backups, and disaster recovery procedures.
10. Cost Optimization: Monitor IT expenditures, vendor contracts, software subscriptions, and development budgets, identifying opportunities to reduce costs and vendor dependency.
11. Technical Documentation: Maintain accurate records of system configurations, development specifications, vendor commitments, testing results, and implementation changes.
12. Internal Technical Support: Provide technical assistance to employees and management, troubleshoot system issues, and coordinate resolutions with external providers when necessary.
13. Continuous Improvement: Recommend automation, system enhancements, and technology improvements that increase operational efficiency and deliver measurable business value.

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Software Engineering, or a related field.
• Minimum 5 years of relevant experience in ERP administration, enterprise applications, IT systems management, or software implementation.
• Proven experience managing ERP vendors, software development projects, and system integrations.
• Demonstrated ability to review technical specifications, evaluate development quotations, and independently assess vendor deliverables.
• Practical experience in requirements analysis, software testing, UAT, and change management.
• Experience administering corporate email, Microsoft 365, user directories, and IT security systems.
• Experience with ERP implementation, upgrades, or data migration projects.

• Strong understanding of ERP architecture, configurations, workflows, and integrations.
• Working knowledge of SQL, relational databases, REST APIs, and JSON.
• Familiarity with Microsoft SQL Server, .NET, and C# is advantageous.
• Experience with Microsoft 365, Active Directory, Windows environments, and network administration.
• Knowledge of software development lifecycles, requirements documentation, testing, and technical acceptance.
• Understanding of cybersecurity, access management, backup, and disaster recovery practices.