IT Applications Lead Engineer

Zakat, Tax and Customs Authority


Date: 2 weeks ago
City: Riyadh
Contract type: Full time
Purpose of Job

Jobholders at this level are experienced professionals capable of conducting work with general directions. They are primarily concerned with developing solutions to challenges which require some analysis to understand and resolve, and addressing issues escalated from junior levels. undertake complex operational activities including troubleshooting and diagnosing complex requests / incidents across multiple IT applications to identify root causes and resolve them within SLAs. Asses IT application change requests and set priorities. Ensure the documentation of IT applications incidents/ tickets solutions for future reference. Provide periodical performance reports on IT application operations against set of KPIs with recommendations and corrective actions to be taken.

Job Resposiblites

  • Conduct research and benchmark on the latest IT applications operational trends and standard, assess the current ZATCA model, analyze and identify gaps, and accordingly define IT application operations model in line with IT strategy to meet business requirements and objectives
  • Collect necessary inputs of IT application operations, engage with business owners to understand their needs, and develop effective ZATCA IT application operations at all aspect to ensure best-in class operational performance
  • Receive incidents related to IT applications, properly handle and prioritize them based on criticality, and recommend corrective actions to resolve issues in line with relevant stakeholders ensuring adherence to the agreed SLA and KPIs
  • Identify production outages and escalations, work closely with all relevant stakeholders to diagnose root causes, and perform correct resolutions

Job Details

  • Engage with the relevant IT functions to plan proactive and preventive maintenance activities for IT applications, ensure they are implemented properly as planned to improve the availability of services, and update the IT applications documentation accordingly
  • Review the received change requests related to IT applications, perform detailed impact analysis on all operation aspects, and provide recommendations
  • Monitor and review IT applications workflow, health and safety to minimize any potential damage, recommend performance and hardware improvements, and conduct resources optimization to achieve the IT applications objectives/KPIs
  • Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
  • Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
  • Escalate complex problems to the relevant person to ensure cases/issues are closed properly

Education

Bachelor’s or Master's degree in Computer Science, Information Technology, or equivalent is required

Experience

A minimum of 4 years of relevant experience

Competencies

Infrastructure Management - Proficient

Collaboration and Communication - Developing

IT Operations Management - Advanced

Professionalism - Proficient

Database Design and Operations - Proficient

IT Compliance - Proficient

Results Oriented - Proficient

Solving IT Incidents and Problems - Proficient

Customer Focus - Proficient

Enablement of Change and Innovation - Developing

Information Systems Knowledge - Proficient

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

مستشارة الجمال - فيسز (الرياض)

Chalhoub Group, Riyadh
21 hours ago
من نحن نحن الشريك الرائد في قطاع السلع الكمالية في الشرق الأوسط، إذ نمتلك أكثر من 600 متجرًا بالإضافة إلى 300 علامةً تجارية، ولدينا خبرة تتجاوز 65 عامًا في المنطقة - ممّا جعلنا طرفًا رئيسيًا في قطاعات الجمال والموضة والهدايا من خلال تقديمنا لخدماتٍ مميّزة لشركائنا وتَمَكننا من ابهاج جميع عملائنا. إنّنا نتحوّل بسرعة من مؤسسة توزيع وتجارة تقليدية تبيع...

Pastry Chef

ACCOR, Riyadh
1 day ago
Company Description Fairmont Ramla Riyadh is a luxury hospitality destination offering premium serviced residences, exceptional dining experiences, and world-class guest services. As part of the renowned Fairmont brand, the property is committed to excellence and innovation, delivering unforgettable experiences through high standards in hospitality and culinary arts Job Description The Pastry Chef at Fairmont Ramla is responsible for creating and...

Coordinator - Logistics

Apparel Group, Riyadh
1 day ago
POSITION OBJECTIVEThe position is responsible to provide support to the stores and the brand team as and when required and ensure smooth coordination with various departments in the group.Key Responsibilities Attention to detail in all the freight invoice checking/verification against the quote and duty against the value. Update the Master file for the freight and the duty payments and the...