Hostess

SWOT Hospitality is hiring through Hosco in Jeddah.

We are looking for a Hostess who is responsible for welcoming guests, managing reservations, and ensuring smooth seating arrangements to provide an excellent dining experience. The role requires strong communication, customer service, and organizational skills.• Greeting customers as they walk into the restaurant.• Provide accurate wait times and monitor waiting lists.• Escort customers to assigned dining or bar areas• Provide menus, answering any initial questions and introduce their Waiter/Waitress’s.• Maintain a clean reception area.• Cater to guests who require extra attention (e.g. children, elderly)• Responsible for answering phone calls, taking reservations and address queries.• Assist and coordinate with kitchen and service staffs as needed. • Assigning guests to tables they prefer, optimize seating at different tables to ensure even workload for wait staff.• Engaging with guests to ensure they're happy with food and service.• Responding to complaints and helping to resolve them.• A good knowledge of the menu.• Helping out with other positions in the restaurant as needed.• Tend to special Guest needs and requests.• Observant to Guests' needs throughout dining experience to ensure they receive high quality service.• Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies.• Help dining room staff by setting and clearing tables; replenishing water; serving beverages• Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders• Contribute to team effort by accomplishing related results as needed.

• Previous work experience as a Host/Hostess • Understanding of restaurant etiquette• Familiarity with health and safety regulations• Experience in managing reservations and must have demonstrable customer-service skills.• Excellent communication skills (via phone and in-person)• High level of patience and listening skills.• Strong organizational skills with the ability to monitor the entire dining and bar area.• Physically fit to meet the demands of the job, walking and standing for long hours.• Willing to work in any shifts and on weekends and holidays• High school diploma or equivalent and additional experience, education, training, or certifications is a plus.• Knowledge of a second language is a plus.• Basic math and computer skills.• Ability to provide top-notch customer service in a fast-paced environment.• A positive attitude and ability to work well under pressure with all restaurant staff.• Does high-quality work under less supervision.• Willing to follow instructions and ask questions for clarification if needed.

Please see the full vacancy for the benefits offered by SWOT Hospitality.