Head Waiter - InterContinental Riyadh
IHG Hotels & Resorts
Date: 3 weeks ago
City: Riyadh
Contract type: Full time
Key Responsibilities
- Lead assigned restaurant sections during breakfast, lunch, dinner, buffet and à la carte operations.
- Ensure all tables, buffet and service stations are fully prepared before service.
- Allocate and coordinate waiters within the assigned section as directed by the Supervisor.
- Ensure consistent IHG service standards and sequence of service.
- Maintain a strong floor presence and actively engage with guests.
- Ensure orders are taken accurately and delivered efficiently.
- Coordinate closely with Culinary regarding guest requests, dietary requirements and buffet replenishment.
- Support achievement of revenue, average check and upselling targets.
- Ensure correct use of POS, billing and payment procedures.
- Handle initial guest concerns and immediately escalate serious complaints to the Supervisor or Restaurant Manager.
- Recognize VIPs, returning guests and special occasions and ensure appropriate service.
- Report operational, maintenance and service issues immediately.
- Take responsibility for the shift or assigned area in the absence of the F&B Supervisor when required.
- Lead by example and support colleagues throughout the service.
- Assist with daily briefings and ensure the team understands operational priorities.
- Support training of waiters on IHG service standards, sequence of service, menu knowledge, beverages, allergens, upselling and guest engagement.
- Support new colleagues during their orientation and on-the-job training.
- Participate in menu tastings and product knowledge sessions.
- Attend and actively participate in daily briefings, departmental meetings and all scheduled training sessions.
- Follow HACCP, hotel food safety standards and Saudi Arabian regulations.
- Maintain restaurant, buffet and service station cleanliness throughout the shift.
- Follow allergen, food temperature and hygiene procedures.
- Maintain required personal hygiene, grooming and uniform standards.
- Complete assigned operational and hygiene checklists.
- Report maintenance, hygiene and safety concerns immediately.
- Always keep the restaurant inspection-ready for internal audits, local authority and external inspections.
- Minimum 2 years’ experience in luxury hotels, reputable restaurants, buffet or à la carte service is an advantage.
- Previous experience as a Senior Waiter, Captain or similar position preferred.
- Experience in All Day Dining, buffet and à la carte service.
- Good menu, beverage, POS and food safety knowledge.
- Strong guest service and communication skills.
- Good English communication skills; Arabic is an advantage.
- Previous IHG, luxury hotel or GCC experience is preferred.
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