Head Of Operations

Sanabil Studio is a venture builder that blends industry expertise, technology, and startup know-how to turn bold ideas into real businesses. We take concepts from zero to launch, and when a venture proves its potential, we back it with seed funding and hands-on support to help it scale.

TradePay is one of those ventures building the trade finance infrastructure for FMCG in Saudi Arabia. Our mission is to replace informal supplier credit with structured, data-driven working capital that helps small merchants grow, protects suppliers from credit risk, and strengthens the FMCG supply chain. We are building a new credit system for underbanked merchants where risk is priced from real transaction behavior, not balance sheets. Our model leverages supplier, distributor, and marketplace data to power embedded B2B BNPL experiences across FMCG ecosystems. This is not traditional lending this is supply-chain-native decisioning built from real commerce data.

We are looking for a Head of Operations to build and lead TradePay's operational backbone from the ground up reporting directly to the CEO.

THE ROLE What you'll own here.

• Design and build TradePay's end-to-end collections infrastructure and execution workflows
• Manage repayment reminder strategies across SMS, WhatsApp, calls, and automated payment systems
• Own outbound collections activities, promise-to-pay tracking, escalation workflows, and legal recovery coordination
• Manage third-party collections partners and build collections dashboards and reporting
• Oversee merchant onboarding operations including KYB/KYC document collection, account activation, and merchant operational records
• Build and manage the merchant support function covering repayment inquiries, operational issues, complaints, and escalations
• Design and manage dispute workflows, coordinating with suppliers and merchants to resolve issues and maintain audit trails
• Oversee merchant repayment processing, payment reconciliation, settlement coordination, and payment exception resolution
• Manage operational relationships with FMCG suppliers, distributors, force automation providers, marketplaces, payment providers, collection agencies, and KYB/KYC providers
• Produce daily collections reports, DPD and aging reports, and operational KPI dashboards
• Build scalable operational processes, SOPs, and controls, and automate manual workflows in partnership with Product and Engineering
  
  

How Success Will Be Measured Scalable collections infrastructure fully operational, automated reminder and collections engine implemented, merchant support function operating to defined SLAs, real-time operational reporting and dashboards live, reconciliation and settlement processes fully controlled, dispute management framework operational, and operational readiness achieved for national scale.

Where This Role Can Go Head of Operations → Chief Operations Officer as TradePay scales its operational infrastructure across the region.

THE PROFILE You're probably a fit if…

You have 8+ years of experience in fintech, lending, BNPL, payments, collections, customer operations, or financial services operations

You Have Proven Experience Building Operational Functions From Scratch

You bring strong collections and customer servicing experience

You have experience managing operational teams and third-party vendors

You have strong analytical and reporting capabilities

You Have Startup Or High-growth Company Experience

You have Saudi Arabia or GCC experience

THE ENVIRONMENT What Working Here Actually Looks Like.

1- Operational Engine Ownership You own the infrastructure that keeps TradePay running. Every merchant onboarding, every collections workflow, every settlement and reconciliation process runs through what you build.

2- Direct Impact on the Business Collections performance, merchant satisfaction, and operational scalability all trace back to your systems. What you build moves the business forward directly.

3- A Role That Grows With You This position has a clear path into Chief Operations Officer as TradePay scales its operational infrastructure across the region.

What You Get From Us

Competitive pay: A package that reflects your experience and the market, not a lowball with "equity upside" as the excuse. Meaningful equity: Real upside aligned with long-term value creation. Real data, at scale: Access to real-world FMCG transaction data across suppliers, distributors, and marketplaces the foundation of a category-defining fintech.

Premium gear:, day one: Everything you need to hit the ground running, set up and ready before your first morning. Mentorship that matters: Direct collaboration with the Founder and leadership team from people who've actually built and scaled ventures.

An accelerated curve: You'll learn more here in 12 months than most roles offer in three years.

Hiring Process Introductory recruiter conversation → Founder interview → Operations case study and practical exercise → Reference checks → Offer