Head of Digital Products
Robert Walters
Date: 8 hours ago
City: Dammam
Salary:
SAR 40,000
per month
Contract type: Full time
We are seeking a strategic and execution-focused Head of Digital Product to lead the digital product vision, strategy, and roadmap across customer and operational platforms. This role will drive digital transformation, enhance customer experience, and deliver innovative solutions that support growth, efficiency, and long-term business objectives.
TL;DR: Agile Digital Commerce Enablement Product Leader (Automotive/Retail/Mobility etc.)
Responsibilities
- Define and execute the digital product strategy aligned with business and commercial objectives.
- Develop and manage product roadmaps across customer-facing and internal digital platforms.
- Lead the end-to-end lifecycle of digital products including eCommerce, dealer and workshop portals, CRM integrations, logistics tools, and value-added services.
- Drive digital innovation, data monetization opportunities, and new service models.
- Establish product governance, KPIs, and performance measurement frameworks.
- Build, mentor, and lead a team of product managers and business product owners.
- Champion agile product management practices and foster a culture of innovation and accountability.
- Collaborate closely with IT, CX, Marketing, Supply Chain, Operations, and external technology partners.
- Drive adoption of digital products and enhance omnichannel customer experiences.
- Identify emerging automotive and mobility trends to improve products and services.
Qualifications
- Bachelor's or Master's degree in Business, Engineering, Information Technology, or a related field.
- 10+ years of experience in digital product management, ideally within automotive, mobility, distribution, or eCommerce sectors.
- Proven experience leading product teams and delivering large-scale digital platforms.
- Strong understanding of automotive sales, aftermarket ecosystems, dealer networks, or related industries.
- Experience working within agile development environments.
- Demonstrated success driving digital transformation across complex, multi-stakeholder organizations.
- Knowledge of DMS, CRM, web/mobile applications, and eCommerce ecosystems.
- Strong stakeholder management, communication, commercial, and financial acumen.
- Customer-centric mindset with a strong focus on user experience and journey optimization.
- Familiarity with automotive parts distribution, supply chain operations, or workshop services is highly desirable
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