Guest Relations Specialist - Fresh Grad
Locanda Homes
Date: 2 weeks ago
City: Riyadh
Contract type: Full time
Key Responsibilities
- Guest Relations: Greet guests upon arrival, perform check-in/check-out procedures, and handle room assignments and key issuance.
- Financial Accuracy: Process payments, handle foreign exchange, and maintain an accurate cash drawer (float).
- Communication: Manage the switchboard, handle internal and external calls, and relay messages to guests or other departments (Housekeeping, Maintenance).
- Problem Solving: Address guest complaints professionally and escalate them to management when necessary.
- Upselling: Promote hotel services, food & beverage outlets, and room upgrades to maximize revenue.
- Compliance: Maintain guest privacy and adhere to safety and security protocols (e.g., verifying IDs, emergency procedures).
- Education & Experience: A University graduate with a background in Luxury Hospitality, Guest Relations, or Premium Services.
- Communication: Exceptional verbal and written communication skills. Fluency in Arabic and English is essential.
- Professional Image: Must maintain a high standard of professional grooming and a polished demeanor suitable for a corporate/high-end environment.
- Soft Skills: A proactive "service-first" mindset with the ability to handle high-profile clients with discretion and elegance.
- Nationalities: Lebanon, Tunisia, and Morocco
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