Guest Relation Agent

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
• Ensure all members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service
• Meet and greet VIP guests personally
• Liaise closely with Concierge and Butler for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.
• Prepare compendiums prior guest arrival and check-into system if necessary
• Maintain close contact with Airport Concierge for new arrivals and departures
• Update and maintain repeat guest history system
• Promote Inter-Hotel sales and in-house facilities
• Send prepared welcome cards and amenities to room prior to guest arrival
• Attend to special requests by guests
• Handle guest complaints and refer them as necessary, follow up on corrective action
• Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
• Prepare requisitions for amenities on a timely basis
• Performs related duties and special projects assigned
  
  

Qualifications

• Bachelor's degree in Tourism, Languages, Hospitality Management, or a related field
• 0-3 years of professional experience in guest relations, hospitality, or customer service roles
• Proficiency with Opera property management system or similar hotel management software
• Excellent written and verbal communication skills with strong interpersonal abilities
• Demonstrated passion for delivering exceptional guest service
• Strong organizational and time management skills with the ability to multitask effectively
• Professional presentation and impeccable grooming standards
• Ability to work flexible shifts, including evenings and weekends
• Problem-solving mindset with a customer-first approach
  
  

Additional Information

experience is an asset

Fluency in English, additional languages are a plus