Generalist Service Representative I

• Main mission
  
  

This position is accountable for installing, inspecting, maintaining, troubleshooting and repairing customer equipment. FSR will maintain, retrofit, and provide technical support for all Schneider products, both in the shop and on site. Work on competitive equipment may also be part of the role.

Experimented FSR will share and provide technical instruction and guidance to new and less experienced FSR. He will perform warranty and recall work. Test circuits and equipment utilizing various tools and machines such as computers, software, workstations, circuit diagram, etc. Analyze malfunctions in equipment and interpret maintenance manuals, using knowledge of systems and electronics to isolate and correct issues.

FSR must be available to: respond to emergency calls and for intervention, maintain service equipment, tools and documentation, and identify sales opportunities.

Any intervention will have to be prepared and performed in total respect of safety guidelines (prevention plan, protection equipment …)

• Activities and areas of responsibility
  
  

qComply with Safety and cyber security policies, practices and procedures

qPerform Startup/Commissioning on Schneider Electric product & possible competition equipment.

qPerform Preventive, scheduled and unscheduled Maintenance on equipment

qAnalyze and interpret technical procedures, governmental regulations, different problems on our equipment and provide appropriated answer

qAnalyze and explain reports results to customers and management

qCertification & accreditation could be required vs Business and Country regulations.

qProactive participation to team collective initiatives & management meetings to achieve departmental and company goals (SIM1)

qUnderstand scope of work, respect time allocation to perform job and ensure full traceability (timesheet, change order etc..)

qSupport planners, coordinators, project manager to get good customer site condition understanding

qEscalate quality or technical issue detected on field

qUnderstand Ecostruxure offer and provide technical explanation to customers

qUse all digital tools designed for SE FSR

qTrack Installed Base (serviceable assets)

qAdvise customers on different opportunities to optimize its install base and create lead generation business opportunities

qPerform basic audits of customer’s electrical systems and equipment (MPS walktrough)

qPerform Field Services Operations by providing best in class customer experience and promote Schneider signature

• Main interactions
  
  

qCustomers

qPlanners / Operations leaders / Technical support / Quality / Project Manager

qCommercial team

• Key Success Factors
  
  

qStrong Customer orientation mindset

qStrong Technical knowledge on Schneider Electric Products and Servicable Assets

qWillingness to learn new competencies (Technical, Digital, soft skills…)

qCollaborative attitude with internal entities (Planners, Inside Sales, Technical Support…)

qUse all digital tools designed for SE FSR

• Performance measurement (KPI’S)
  
  

qNumber of accident / safety process & PPE respected / cyber deviation

qtimesheet adherence / percentage of deviations justified

qNumber of asset tracked per quarter & Workorder with Install Base details information

qNumber of lead created per month & NSS percentage

qFSR digital toos (clocking / ServicesMax GO / Enablon / TIPI / Onsite adoption

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

• Country-specific programs and initiatives may be available.
  
  

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.