General Manager/ Director (Specialty Coffee & Retail)

General Manager / Director (Specialty Coffee & Retail)

Location: Riyadh, Saudi Arabia

Employment Type: Full-time

Job Overview

We are representing a confidential, forward-thinking organisation at the forefront of the premium retail and specialty coffee sector. We are seeking a dynamic and experienced General Manager / Director to lead their operations in Riyadh, Saudi Arabia. This is a senior leadership role for a commercially astute professional with a passion for quality and exceptional customer service. The successful candidate will be responsible for driving the company's growth, managing all aspects of the business, and upholding the brand's reputation for excellence. You will have full strategic and operational control, ensuring profitability and market leadership.

Responsibilities

• Provide strategic direction and leadership to achieve the company's financial and operational goals.
• Assume full P&L responsibility, including budgeting, forecasting, and financial performance analysis to maximise revenue and profitability.
• Oversee all day-to-day retail operations, ensuring the highest standards of product quality, customer service, and operational efficiency are consistently met.
• Lead, mentor, and develop a high-performing team, fostering a positive and collaborative work culture that encourages excellence and professional growth.
• Act as the primary brand ambassador, ensuring a superior and consistent customer experience across all locations.
• Develop and implement innovative business development strategies to drive expansion, identify new market opportunities, and increase brand presence.
• Manage supplier relationships, supply chain logistics, and inventory control to ensure product availability and quality.
• Ensure all business operations are compliant with local health, safety, and licensing regulations.
  
  

Qualifications

• Proven experience in a senior leadership role, such as General Manager, Operations Director, or a similar position, within the premium F&B, hospitality, or retail sectors.
• Direct experience within the specialty coffee industry is highly desirable.
• Demonstrable experience in managing the full P&L of a multi-site retail business.
• Exceptional leadership, communication, and interpersonal skills, with the ability to inspire and motivate a diverse team.
• Strong commercial acumen and a strategic mindset with a hands-on, results-oriented approach.
• Experience working in the Middle East, particularly Saudi Arabia, is a significant advantage.
• Excellent organisational and problem-solving abilities.
• Fluency in English is essential; proficiency in Arabic would be a strong asset.
  
  

Benefits

• A highly competitive salary and benefits package will be offered to the successful candidate, commensurate with their experience and the seniority of this role.