General IT Services GM

Job Title: General IT Services GM

Abdul Latif Jameel comprises diversified businesses with deep roots in the Middle East, North Africa, and Turkey (MENAT region). Strong networks and long-established relationships make us a powerful partner, opening doors for those who want to do business in the region.

Our businesses represent some of the world’s leading brands, earning us their trust and building long-lasting and mutually beneficial relationships. Our commitment to anticipate and support our partners’ needs has driven our success.

From our modest beginnings 75 years ago as a small trading business and then a Toyota distributorship in Jeddah, Saudi Arabia, we have established an extensive operations infrastructure, built the largest vehicle distribution network in Saudi Arabia, and, along the way, we have accumulated comprehensive automotive expertise throughout the region.

Applying our vast experience in the automotive sector, we’ve used our expertise and operations infrastructure to diversify into new sectors that contribute to the ‘infrastructure of life’ in the MENAT region.

Financial Job Dimensions

Degree of supervision

General supervision over operational activities

Level of Authority

General Authority over daily functional operation

Purpose of the Job

Provides Analysis, Design, Configuration, Testing, Implementation, Documentation and Staff training for newly developed software modules and Day-to-Day-Operational Support for Parts Application

Key Accountabilities: Description

Key Accountabilities: Performance Indicators

Major Activities

1. Responsible for analysis and make necessary recommendations in areas that require a high level of technical competency.

2. Performs a variety of complex programming & development tasks, such as designing, documenting, and coding program logic, system flow document etc…

3. Provides technical training, guidance, and prepare SOPs for business clients and end users.

4. Provides application support and enhancements to existing applications. Defines system requirements, priorities, and viable alternatives.

5. Participate in developing key business processes and activities of relevant users, data models, system design, cross functional and technical requirements, disaster recovery planning, and interim business processes and data conversion requirements.

6. Prepare and review detailed project plan, impact analysis, monitor project progress and ensure successful execution.

7. Ensure the application software developed is of high quality and high performance in compliance and architecture.

8. Identifying and documenting all business, technical and process requirements working with the business clients to prioritize and rationalize the requirements thereby helping to define acceptance criteria for completion of the solution.

9. Receive calls from users from Whole Seller-Clients related to any problems in the supporting applications and work on clarifying the raised issues and find solutions

10. Performs a variety of complex programming & development tasks, such as designing, documenting, and coding program logic.

11. Provides application support and enhancements to existing applications for all and Wholesale dealers.

12. Piloting the newly developed modules and close monitoring the activities and carry out data analysis.

13. Analyze the business requirement, study impact of enhancement and develop the required modules

14. Ensure full awareness of the application users on new enhancement in the applications functions

15. Arrange for full testing of the new modules, and take users acceptance

16. Deploy the same in production environment through change management procedure

17. Monitor and online support during the month end in all centres

18. Day to day trouble shoot any issues related to application users and resolve then and their high availability in responding to business-critical issues within the SLA.

Job Context

• The job holder requires advanced knowledge in Designing, Configuration, Testing, Implementation, Documentation and Staff training for newly developed software modules

• The job holder requires analyzing business requirement, study impact of enhancement and develop the required modules

Framework, Boundaries & Decision Making Authority

• The job holder has the freedom in developing key business processes and activities of relevant users, data models, system design, cross functional and technical requirements

Organizational / Functional Strategic Focus

• The job holder has a crucial role in ensuring the application software developed is of high quality and high performance

Minimum Qualifications

Bachelor’s degree, Diploma in Computer Techniques

Minimum Experience

Twenty-five years of experience on application development and maintenance on AS400 Systems, RPG400/ ILERPG programming, Developed different modules for supply chain operations, material handling applications and Warehouse operation control

Job-Specific Skills

Programming, Application and Data Designing, Analytical and Communication skills

Languages

English / Arabic

Special Certifications / Membership

Competencies

Learns Through Reflection (Middle Management)

Fosters Collaboration (Middle Management)

Ensures Accountability (Middle Management)

Plans & Aligns (Middle Management)

Focuses on the customer (Middle Management)

Why Work for Us?

With a truly international footprint and more than three quarters of a century of commercial success behind us, we are today, not only a leading employer across the Middle East, North Africa and Turkey (MENAT) region, but also offer exciting opportunities worldwide, from Chile to Japan, from the UK to Australia.

Our values guide the way we work with our business partners, within our communities, and with each other.

Through Respect, Innovation, a Pioneering Spirit, and Empowerment, we are proud of our culture which sees ideas blossom, people thrive and successes flourish.