Field Services SME

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About this opportunity:

We are looking for an experienced Field Operations Subject Matter Expert to provide technical expertise, operational governance and continuous improvement across telecom field operations within a Managed Services environment.The role will support stable network operations, high network availability, effective field maintenance and compliance with agreed service levels and operational KPIs. The successful candidate will act as a senior individual contributor and trusted operational advisor, providing guidance to field teams, service partners and relevant operational stakeholders. This role does not carry formal line management responsibility.

What you will do:

• Act as the Subject Matter Expert for E2E Ericsson RAN Access field operations and maintenance.
• Provide technical and operational guidance for preventive and corrective maintenance activities.
• Support major incidents, network outages, service restoration and operational escalations.
• Monitor network availability, maintenance performance, service quality and SLA/KPI compliance.
• Lead and support rootcause analysis, problem management and corrective improvement plans.
• Identify recurring operational issues, service risks, process gaps and improvement opportunities.
• Govern the quality, compliance and operational performance of field service partners and ASPs .
• Coordinate with NOC, backoffice, engineering, implementation, logistics, customer teams and other relevant stakeholders.
• Develop and improve operational processes, procedures, workflows, reporting and performance controls.
• Support field operations automation, digitalization and data driven operational improvements.
• Provide technical mentoring, knowledge sharing and operational guidance to field engineers, supervisors and support teams.
• Support operational readiness, network handover and the introduction of new technologies and solutions into field operations.
• Ensure compliance with applicable operational procedures, customer requirements, quality standards and health and safety guidelines.
• Apply strong knowledge of mobile network field operations, including RAN, transmission and passive infrastructure.
• Utilize experience in incident handling, escalation management, service restoration, MTTR improvement and network availability management.
• Work effectively with WFM-IFS, ENM, EFACT and operational reporting tools.
  
  

The skills you bring:

• A bachelor’s degree in Telecommunications, Electrical Engineering, Electronics Engineering or a related discipline is preferred
• .Experience in process improvement, automation, operational analytics or digitalization will be considered an advantage.
  
  

Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Saudi Arabia (SA) || Jeddah

Req ID: 788591