Field Service Technician - Saudi

Overview

Rapiscan, an OSI Systems, Inc. company, empowers those who safeguard our world with the technologies, services, and expertise needed to detect threats, secure commerce, and protect communities. An industry leader in X-ray inspection, radiation and trace detection, metal detection, and optical inspection solutions, Rapiscan has over 100,000 scanning systems installed around the world to assist customs agencies, border security, aviation authorities, law enforcement, military organizations, and security professionals in combatting terrorism, smuggling, and trade fraud.

Position Overview

We are seeking skilled and motivated Field Service Technicians (FSTs) to join our team in Qiddiya City, Saudi Arabia. In this role, you will deliver Level 1 and Level 2 field technical support for advanced cargo and vehicle inspection systems. You will be responsible for diagnosing, maintaining, and repairing complex X-ray scanning equipment, while supporting the daily activities of Level 3 Field Service Engineers (FSEs).

Responsibilities

• System Maintenance & Repair Perform Level 1 and Level 2 maintenance, troubleshooting, and repair of Cargo Vehicle Inspection (CVI) systems and subsystems, including mechanical, electrical, and software components, as directed by the Field Service Engineer (FSE).
• Technical Diagnostics & Fault Resolution Identify, isolate, and resolve technical issues across CVI systems, ensuring minimal downtime and optimal system performance. This includes both proactive and reactive maintenance tasks.
• Technical Communication & Escalation Provide clear and concise oral and written reports to escalate complex technical issues (Level 3) to engineering teams or site engineers, ensuring accurate and timely resolution.
• Installation Support Assist installation teams during system deployment phases, including setup, configuration, and initial testing of CVI systems.
• Documentation & Reporting Complete all required technical documentation, including service daily and weekly reports, system logs. Accurately input service data into internal databases and reporting tools.
• Compliance & Safety Adhere to all company, customer, and regulatory safety standards and protocols while working on-site.
  
  

Qualifications

• Worked in field service or maintenance/repair of a range of products
• Ability to work on their own in harsh and remote environments
• Ability to work as part of a team
• Operating power tools
• Use of hand tools
• Experience gained within an electrical or mechanical discipline
• Previous experience of Field Service Delivery would be advantageous but full training would be provided for the right candidate.
• IPAF Manlift training is an advantage
• Arabic speaking is an advantage
• Engineering Degree- Preferable