E-Commerce Sales Specialist

Job Overview

Bostani, a premier provider of luxury chocolates, bespoke delicacies, and elegant gifts, is seeking a dynamic and experienced E-Commerce Sales Specialist to join our team. Based in Dammam, Saudi Arabia, this Full-Time position is a fantastic opportunity for a results-driven professional to manage and grow our online sales channels. The ideal candidate will be passionate about e-commerce and dedicated to delivering a premium digital experience that reflects the quality of our brand. You will play a pivotal role in expanding our online presence and driving revenue through our digital platforms.

Responsibilities

• Manage the day-to-day operations of the Bostani e-commerce website, ensuring a seamless and user-friendly customer experience.
• Develop, implement, and optimise online sales strategies to meet and exceed sales targets.
• Oversee all online product listings, including writing compelling product descriptions, managing product imagery, and ensuring accurate pricing and information.
• Analyse website traffic and sales data to identify trends, generate performance reports, and make data-driven recommendations for improvement.
• Collaborate with the marketing team to create and execute digital marketing campaigns, including SEO, email marketing, and social media promotions, to drive traffic and conversions.
• Manage online inventory levels to ensure product availability and minimise stockouts.
• Provide excellent customer service by promptly responding to online enquiries and resolving any issues related to orders, payments, or deliveries.
• Stay current with the latest e-commerce trends, competitor activities, and digital technologies to identify new opportunities for growth.

Qualifications

• Proven experience in an e-commerce or digital sales role, preferably within the luxury goods, retail, or food and beverage industry.
• Strong working knowledge of e-commerce platforms (e.g., Shopify, Magento, or similar) and web analytics tools such as Google Analytics.
• Demonstrable ability to develop and implement effective online sales strategies.
• Excellent analytical skills, with a talent for interpreting data and translating it into actionable insights.
• Familiarity with digital marketing principles, including SEO, SEM, and email marketing.
• Exceptional written and verbal communication skills with a keen eye for detail.
• A customer-focused mindset with a commitment to delivering a high-quality brand experience.
• Bachelor’s degree in Marketing, Business Administration, or a related field is preferred.